Does Roberts Riverwalk Urban Resort Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Roberts Riverwalk Urban Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Roberts Riverwalk Urban Resort Hotel?

Self parking is free at this property.

What time is check-in at Roberts Riverwalk Urban Resort Hotel?

Check-in start time: 4 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Roberts Riverwalk Urban Resort Hotel?

Check-out is at 11 AM. Late check-out is available for USD 50.00 (subject to availability).

Where is Roberts Riverwalk Urban Resort Hotel located?

Located in Rivertown, this hotel is 0.1 mi (0.2 km) from Detroit Riverwalk and within 3 mi (5 km) of Comerica Park and MGM Grand Detroit Casino. GM Renaissance Center and Hollywood Casino at Greektown are also within 3 mi (5 km).

Roberts Riverwalk Urban Resort Hotel Reviews, Deals & Photos 2025

2/10 Terrible

Verified traveler

Jan 17, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't let the view fool you, Pass on this hotel,

Yes, the view from the RiverWalk is lovely. Service and property are below sub-par. We waited 45 min in line to check in, multiple parties had issues as the hotel seems confused about amounts to charge if you are a hotels.com customer. A lady in line said that the check in and check out process is always terrible there. We did not stay at the property because the air-conditioners were not working. Hotels.com processed a refund the next day, but we have been waiting on the hotel to process a refund of less that $50 for over 6mths.

Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Nov 25, 2018

Disliked: Property conditions & facilities

It was nice interior but could use updating. Staff was friendly and brought us a roll away bed. Also contacted another room with radio on (loud) at 1am. Dislike-walls were thin, rooms on the chilly side until the heat kicked in. Hallways were cold. No “do not disturb” signs. No hotel or TV information in the room. No curtains in the bathrooms as it could possible to see into from another room. Didn’t have any issues with parking. Right on the riverfront which would nice during summer to walk around. Walking distance to a few places to eat which were really good. Don’t come expecting high end service as you get what you pay for.

Stayed 2 nights in Nov 2018

8/10 Good

John

Nov 3, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Oct 28, 2018

Disliked: Property conditions & facilities, room comfort

Took one hour and 45 minutes to get in room. Booked 2 months in advance and said they did not have a room. Assigned me a room that was storage Then upgraded me to a suite. NO HEAT. Room was nice but COLD Several guest had no heat!

Stayed 1 night in Oct 2018

2/10 Terrible

John B

Oct 24, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities

Management issues at Roberts Riverwalk

This was terrible experience. There was no hot water during the entire seven day stay despite assurances that the problem would be remedied soon. We had to change rooms because the first room was uninhabitable and should not have been rented. There was a "resort" fee added to the bill that was not properly described at check-in. All in all, although the hotel is a nice facility, it was a terrible experience.

Stayed 7 nights in Oct 2018

2/10 Terrible

Waylon, Sault Ste Marie

Oct 21, 2018

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Check in was a nightmare and took way too long telling me a owed money when I paid in full month's ago. No heat in the rooms, tv was blurry, no one tells you anything upon check in like there is a restaurant or anything really that a normal hotel front desk tells you. Plus a resort fee !!! In Detroit let that sink in for min... For the price of this terrible hotel just spend more to stay at Greek town or better yet don't go to Detroit

Stayed 1 night in Oct 2018

4/10 Poor

Bethany

Oct 3, 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

I paid money for that?

We stayed at Roberts River walk Detroit MI so we could attend the Sunday Night last football field at Ford Field. Our room was still not available when we left to go to game at 6:30pm. We had to get ready in my sister in laws room. When we got back at 12:30am and went to our room, we discovered that the toilet wasn't working and had to be moved to another room (how did house keeping miss that?). They specifically asked at check in (which took 40 minutes), 'You booked through a 3rd party, didn't you?' I was very disappointed.

Stayed 1 night in Sep 2018

4/10 Poor

Vicki

Sep 25, 2018

Disliked: Staff & service, property conditions & facilities

Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Sep 25, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perhaps the hotel is normally of higher quality, but during their renovations the room was very uncomfortable. Additionally, it was clear that the room I was placed in had not been used or cleaned in some time. Lastly, it took nearly a full hour in line for check-in before I was able to get keys to my room (I was only the fifth person in line on Saturday afternoon). If you purchase an upgrade to a river-front room, this location may be worth the cost. Otherwise, save the money and find another hotel.

Stayed 2 nights in Sep 2018

2/10 Terrible

M, 01610

Sep 25, 2018

Disliked: Property conditions & facilities, room comfort

broken glass in parking lot took hours for water in shower to drain not enough electrical plugs road to hotel in poor condition not enough towels no extra rolls of toilet paper no tissues wifi and tv reception poor dark hallways

Stayed 1 night in Sep 2018

4/10 Poor

Meegan

Sep 19, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't do it!!

It was probably the worst place I had ever stayed! No air conditioning, VERY rude manager (I actually felt awful for the employees trying their best), and the place is soo run down!

Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Sep 15, 2018

Disliked: Property conditions & facilities, room comfort

Everything was terrible! Hotel is very old and everything in it is old or very cheap. We have a “suite”, it just means they crammed a loveseat in the room. Getting a room with air conditioning is a 50/50 gamble. In the room: no hand towels, no Kleenex, no drinking cups, minimal coffee maker but no coffee, no cups, no sugar, no creamer, stir sticks, every time you leave the room your key entry won’t work. No working phone in the room. Room is very damp and we haven’t even taken a shower, no exhaust in the bathroom, and the overhead fixture is now only an exposed bulb. Check in is not until 4pm, no exceptions!!!! This was the worst experience regarding a hotel and we are in our late 60’s. Highly recommend you don’t stay here or in this bad section of Detroit.

Stayed 1 night in Sep 2018

2/10 Terrible

Miranda, Lansing, MI

Sep 11, 2018

Disliked: Cleanliness, staff & service, room comfort

This was one of the worst experiences I have ever had at a hotel. We arrived at 1:30 to check in, the front desk said the system was down after waiting for an hour so she handed out numbers for people. Her shift ended and a new worker came in and had no difficulties with the system. However, the first lady didn't tell him about the 8 other people in line, we ended up waiting a total of 3 hours to check in. The room was dirty, service was terrible. They handed out duplicated keys for rooms so people were walking into other people's rooms - two people got robbed while we were there. They handed out a parking pass and said "it's not safe but here you go." I would not recommend this hotel to anyone.

Stayed 1 night in Sep 2018

4/10 Poor

Steve, Ontario, Canada

Sep 10, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Computer system was down during peak check in time on Saturday afternoon. People were lined up out the door waiting to check in. Took about 1.5 hrs. Hotel also processed a $100 incidental charge on my credit card that I had to call and have a credit issued. Beautiful facility, hope they can overcome these operational issues. Staff were holding up quite well despite the enormous stress of the situation.

Stayed 1 night in Sep 2018

2/10 Terrible

Jamie, Toledo, Ohio

Sep 10, 2018

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

We arrived at 3:30pm for check-in and waited two hours in line before we were able to check-in. There was one employee working the front desk until 4:15pm. We were told the room had no a/c. This would not have been a problem as it was a cold day, however our room was on the first floor near the hotel entrance, so noise and safety were an issue while having the windows open. We requested a different room but were told they were booked full. In order to try to get another room they would have to cancel our current reservation and we would have to try to call to get another. We had already waited for two hours and had no choice but to take it. The employee commented he knew there was gong to be long check in processes because he had looked ahead on the schedule and saw how booked the hotel was. Sounds like terrible management. They left their two employees out to the wolves. Everyone was complaining. Our room didn’t have a/c nor a remote control for the television. There was a used condom behind one of the night stands which was only found looking for the television remote. There is also an $18 fee for the pool etc that was not mentioned on Expedia.

Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Sep 6, 2018

Roberts hotel review

Suite was large and airy. Lots of windows. Staff was friendly. Great views of the river. Pool was clean.

Stayed 1 night in Aug 2018

4/10 Poor

PeggyGray, Forest Park, IL

Sep 4, 2018

Disliked: Property conditions & facilities, room comfort

It's An Older Huge Piece Of Property.It Has Large Rooms Which Needs A lot Of Updates. It Has Good Bones. I Can Tell It Was Really Grand In Years Gone By. It Can Be Grand Again. And The Beauty Of It Also Is The Riverfront Is Right Outside Your Window, If You Have A Room On The East Side Of The Building. Or You Can Walk Out The Door, Find A Seat And Enjoy The View. Did I Mention, That Canada Is Across The Way. My Opinion, The Owner Of This Gold Mine Needs The Right Investors, Who Are Willing To Go All In, To Make This Place Grand Again. They Need A Large Staff, With A lot Of Experience In Hospitality. This Place Is Too Massive To Only Have A Skeleton Crew! The People That's Hired To Make Sure The Air Is Running Properly! Unfortunately, I Had To Go To Another Hotel. Because The Ceiling In My Run Was Leaking.so I Was Disappointed, Hot and Tired. I Did Get My Refund Right Away. Thank You! Lastly With All That Said, I Will Not Bash This Hotel. I Believe It Still Has Many Years To Be Great! And Offer A Really Nice Place To Stay. Things Need To Be Put In Place To Bring This Into A Reality (Fruition). If I Had The Money Right Now, I Would Love To Buy It. Before I Checked Out, I Was Thinking About How I Would Decorate. I Would Blend In The Nostalgia Of This Place In A Fresh Look. Each Floor Wood Have A Different Theme With Nice Colors And Décor. I Would Take Out (Urban) And Replace It With Grand! That's The Level In Which This Property Should Be Envisioned....

Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Sep 3, 2018

Liked: Staff & service

The Room was horriblr but had a good view, Phone did not work, chair looked like a angry tiger had clawed it

Stayed 1 night in Aug 2018

2/10 Terrible

kevin

Sep 3, 2018

Will never stay there again

I was not satisfied with the room it was not clean . The bathroom had a used towels on the sink when we got there , and a used tiowel was laying on the bed .

Stayed 1 night in Aug 2018

2/10 Terrible

sai venkatesh

Aug 31, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst maintenance & response.Highly Not recommend

Worst maintenance and response. Highly Not recommended

Stayed 1 night in Aug 2018

2/10 Terrible

Roxanne, Sault Ste. Marie, ONTARIO

Aug 30, 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Very deceiving place. Was very dirty. Beds were very uncomfortable. ABSOLUTELY NO AIR CONDITIONING!! They offered to give us 2 fans in exchange. The rugs were very dirty and nasty. Our bathroom was a mess, with garbage still laying around, clearly the rugs were not vacuumed. Our tub would not drain, and also back washed with all sorts of nasty hair filling our tub. My daughter and husband have suffered bed bug bites. ABSOLUTELY NO WIFI in the hotel, except in the lobby. Very poor and deceiving place, yet they want you to pay a RESORT FEE, which in very fine print does it state they want 18 dollars per person.......Was very upsetting for my family. When asked if we can have our money returned, we were told to call the toll free number and that it would be days before we get anything returned to us. I have yet to write a letter to the Better Business Bureau to have this hotels operating license revoked......What a freaken terrible joke this place really is!!!! PLEASE do not stay here.......terrible, terrible, terrible

Stayed 1 night in Aug 2018

4/10 Poor

Marsha

Aug 30, 2018

Liked: Cleanliness

Disliked: Staff & service, room comfort

PLace Needs Work

I think the Hotel some day will be a nice place to stay but they are in Renoivations - Air Conditioning did NOT work in 75% of the rooms - We had to pay an $18.00 charge for a Pool - Conventions and another fee that would not be happening there in the shape of the Hotel - They booked double people in rooms which got a little scary If the Management will work harder and get more completed it will be good - Now it is not worth the stay

Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Aug 28, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Shining (for real)

Basically the hotel in The Shining, had no air conditioning, no towels, bar was always closed, TV's didn't work, phones to call the front desk were broke, everything was either broken or missing. When we checked in there was a sign that said back in 5 min, next day back in 30, when they did show up the girl said don't answer the door if somebody knocks, call the front desk first to see if it's legit, check your toilets and faucets to see if they work, cops knocked on our door when we got to the room, couldn't call the desk cause phone was broke, used my cell, said somebody smelled weed, he was gonna bust the door down, found out it was the people 5 doors down and they we're bringing the drug dogs in, it was 90 degrees in our room and had to open the windows just to breath, bed sheets were the only thing semi- clean in the hotel. I booked this hotel cause it looked historical and was by the riverwalk. But the riverwalk was the only good thing about this hotel. The worst hotel I've ever been to in my entire life. I would have rather slept outside and possibly have gotten robbed. They said they were fixing to do a 5 million dollar rennovation ...yeah 5 million wouldn't even fix the plumbing and air conditioning in this building. or replace the carpet and clean this place. When I finally got towels so we could shower, another guest said "oh u got towels!" ..."we couldn't get any so we used our bed sheets."...stay away from this place, I'm sure it's haunted too.

Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Aug 28, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2018

2/10 Terrible

Jute

Aug 27, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The TV did not work, some lamps did not work, the tub was dirty, house keeping did not leave new towels but took the dirty one and when the air-condition came on it was so loud that it woke me up every time. I spoke with six staff about my issues and nobody seem to care. Not one issue was resolved.

Stayed 2 nights in Aug 2018

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