8.6/10 Excellent! (1,002 reviews)
The hotel itself is absolutely amazing — beautiful property, incredible rooms, and a truly wonderful staff who go out of their way to make you feel welcome. Unfortunately, the cleanliness of the room was a major disappointment. There were visible spots on the sheets, and the floors were clearly not properly cleaned. To test it, we wiped the shower floor with a dry towel and it came out completely dirty — the same happened with the room floor.
It’s truly sad because this is a stunning resort with so much potential, but it’s being let down by the cleaning standards. With better attention to housekeeping, this place could easily be exceptional.
Reviewed on Feb 1, 2026