Downtown Richmond Vacations from $455

Property and staff were amazing!

Very nice resort with friendly staff in most areas. Wonderful pool area at the spa Room was comfortable but found a little mold in the bottom plastic part of the shower doors and some corners. Bathroom floors were not very clean and the carpet could use a deep steam clean. Nice lazy river but of course, it got too crowded labor day weekend. The Mill had very good food and drinks and sweet staff- great $2 ice cream deal . Kitchen in the room was nicely stocked. The food at the seafood restaurant was sub par and poor value for the money. Much better food off the resort. Was there for my child's PGA junior league regionals and it was alot of fun.

I booked this hotel for a one-night stay, and unfortunately, the experience did not meet my expectations, especially considering the price I paid. Upon arrival, the bathroom did not appear to have been properly cleaned. The bathtub was clogged, the water was not draining, and a significant amount of hair came up from the drain. I contacted the front desk, and someone came to the room and stated that the issue had been fixed. However, the following morning, I experienced the exact same problem. The water was still not draining, and the bathtub began filling up while I was trying to shower. I contacted the front desk again, and maintenance came to the room, poured a product into the tub, and advised me to wait approximately 30 minutes before the issue could be addressed. For a one-night stay, having to deal with the same plumbing issue twice was extremely inconvenient. I was unable to take a proper shower during my stay. What was even more disappointing was that I was never offered a room change, an alternative arrangement, or even an apology for the inconvenience. Given the condition of the bathroom, the unresolved maintenance issue, and the lack of appropriate customer service, I do not feel the experience was worth the price I paid.