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Overview of Grand Excelsior Hotel Bur Dubai

Photo gallery

Lobby Sitting Area
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/Patio

Grand Excelsior Hotel Bur Dubai

4 out of 5

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationBurJuman Mall17 min walk
    Popular LocationGrand Mosque3 min drive
    Popular LocationDubai Cruise Terminal10 min drive
    AirportDubai (DXB-Dubai Intl.)14 min drive

Choose dates to view prices

Executive Suite, 1 Bedroom

No guest room rating
  • 854 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Suite, 1 Bedroom

5/5 guest room rating
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Connecting 2 Bedroom Suite

  • 1292 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

Family Room

5/5 guest room rating
  • 569 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

Deluxe Room

3.6/5 guest room rating
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

Premium Connecting 2 Bedroom Suite

  • 1647 sq ft
  • Sleeps 8
  • 2 Twin Beds and 2 King Beds

Premium Room

No guest room rating
  • 699 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About this area

Dubai

Located in Dubai's Bur Dubai neighborhood, Grand Excelsior Hotel Bur Dubai is in the city center and near a metro station. Dubai Museum and Dubai Opera are cultural highlights, and some of the area's popular attractions include Dubai Aquarium & Underwater Zoo and KidZania. Check out an event or a game at Meydan Racecourse, and consider making time for Sharjah Aquarium, a top attraction not to be missed.
Popular Location

What's nearby

  • BurJuman Mall - 17 min walk
  • Bastakiya - 3 min drive
  • Grand Mosque - 3 min drive
  • Zabeel Park - 3 min drive
  • Dubai Cruise Terminal - 10 min drive

Getting around

  • Al Karama Station - 14 min walk
  • AirportDubai Intl. Airport (DXB) - 14 min drive

Restaurants

  • Docklands — 1 min walk
  • AAngan — 1 min walk
  • Gazebo Restaurant — 6 min walk
  • Gypsy Chinese — 6 min walk
  • Filli Cafe — 7 min walk
View in a map

About this property

Grand Excelsior Hotel Bur Dubai

4-star Dubai hotel in Bur Dubai, near BurJuman Mall
4 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a nightclub, 7 bars/lounges, and a health club are onsite. All 282 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also find coffee makers and free newspapers.
Grand Excelsior Hotel Bur Dubai offers 282 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers and hair dryers.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand Lavana Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free valet parking on site
  • Onsite parking is wheelchair accessible
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: AED 75 for adults and AED 37.50 for children
  • 4 restaurants and 4 coffee shops
  • 7 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Arabic
  • Chinese
  • English
  • Farsi
  • Filipino
  • French
  • German
  • Hindi
  • Japanese
  • Russian
  • Urdu

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center (34647 square feet of space)

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 4 AM
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AED 125.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 75 for adults and AED 37.50 for children (approximately)
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

Can I cancel my reservation for free at Grand Excelsior Hotel Bur Dubai and receive a full refund?
Yes, Grand Excelsior Hotel Bur Dubai offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Excelsior Hotel Bur Dubai cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Grand Excelsior Hotel Bur Dubai?
As of Jan 22, 2021, prices found for a 1-night stay for 2 adults at Grand Excelsior Hotel Bur Dubai on Jan 26, 2021 start from $43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Grand Excelsior Hotel Bur Dubai have a pool?
Yes, this property has an outdoor pool.
Is Grand Excelsior Hotel Bur Dubai pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Excelsior Hotel Bur Dubai?
Valet parking is free at this property.
What time is check-in at Grand Excelsior Hotel Bur Dubai?
Check-in is from 3:00 PM - 4 AM. Late check-in is available during limited hours.
What time is check-out at Grand Excelsior Hotel Bur Dubai?
Check-out is at noon.
Does Grand Excelsior Hotel Bur Dubai provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AED 100 per vehicle, one way, applies.
Where is Grand Excelsior Hotel Bur Dubai located?
Located in Bur Dubai, this spa hotel is within 1 mi (2 km) of Textile Souk, BurJuman Mall, and Meena Bazaar. Dubai Museum and Grand Mosque are also within 2 mi (3 km). Al Karama Station is 14 minutes by foot and Saeediya Station is 15 minutes.
3.6
Good
Rating 5 - Excellent. 66 out of 248 reviews
5 - Excellent 27%
Rating 4 - Good. 82 out of 248 reviews
4 - Good 33%
Rating 3 - Okay. 48 out of 248 reviews
3 - Okay 19%
Rating 2 - Poor. 34 out of 248 reviews
2 - Poor 14%
Rating 1 - Terrible. 18 out of 248 reviews
1 - Terrible 7%

3.7/5

Cleanliness

3.7/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
Unknown
Smelly Bedding, No bidet in washroom, AC is not adjusting to my desire temperature. But Privacy is excellent.
Stayed 2 nights in May 2020

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was overvauled for what you got, but I did appreciate the late check out by an extra hour
Stayed 2 nights in Feb 2020

4/5 Good

Traveled with group
Stayed 1 night in Dec 2019

3/5 Okay

Business traveler
Happy face iconLiked: Staff & service
Bathroom - severe leakage . Pretty sad . The room key did not work in the evening forcing me to go down to reception for help . Overall - quite average . List it’s class .will not recommend it now.
Stayed 3 nights in Feb 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019

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