Grand Excelsior Hotel Bur Dubai

Photo gallery for Grand Excelsior Hotel Bur Dubai

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Grand Excelsior Hotel Bur Dubai

Grand Excelsior Hotel Bur Dubai

4.0 star property

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Kuwait Road - Bur Dubai, Dubai, 121545

Explore the area

  • Popular LocationBurJuman Mall17 min walk
  • Popular LocationGrand Mosque3 min drive
  • Popular LocationDubai Cruise Terminal9 min drive
  • AirportDubai (DXB-Dubai Intl.)15 min drive

Choose dates to view prices

About this area

Dubai

Grand Excelsior Hotel Bur Dubai is located in Bur Dubai, a neighborhood in Dubai, and is in a shopping district and near a metro station. Dubai Cruise Terminal and La Mer are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Dubai Creek and Al Mamzar Beach Park. Sheikh Zayed Road and Dubai Aquarium & Underwater Zoo are not to be missed.

What's nearby

  • BurJuman Mall - 17 min walk
  • Bastakiya - 3 min drive
  • Grand Mosque - 3 min drive
  • Zabeel Park - 3 min drive
  • Dubai Cruise Terminal - 9 min drive

Getting around

  • Al Karama Station - 14 min walk
  • Dubai Intl. Airport (DXB) - 16 min drive

Restaurants

  • Kamat Restaurant - 5 min walk
  • Gazebo Restaurant - 6 min walk
  • Filli Cafe - 7 min walk
  • Barrels Pub - 8 min walk
  • Elia Greek Restaurant - 8 min walk

About this property

Grand Excelsior Hotel Bur Dubai

4-star Dubai hotel in Bur Dubai, near BurJuman Mall
4 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a nightclub, 7 bars/lounges, and a health club are onsite. All 282 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also find coffee makers and free newspapers.
Grand Excelsior Hotel Bur Dubai offers 282 air-conditioned accommodations with safes and complimentary newspapers. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers and hair dryers.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand Lavana Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: AED 75 for adults and AED 37.50 for children
  • 4 restaurants and 4 coffee shops
  • 7 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Afrikaans
  • Arabic
  • Chinese (Mandarin)
  • English
  • Farsi
  • Filipino
  • French
  • German
  • Hindi
  • Japanese
  • Russian
  • Thai
  • Urdu

Business services

  • Business center
  • Computer station
  • Conference center (34647 square feet of space)
  • Meeting rooms

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Restaurants on site

  • Docklands
  • AAngan
  • Soto Soto

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 4 AM
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AED 125.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 75 for adults and AED 37.50 for children (approximately)
  • Airport shuttle fee: AED 100 per vehicle (one way)
  • Rollaway bed fee: AED 125.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Excelsior
Grand Excelsior Bur Dubai
Grand Excelsior Hotel
Grand Excelsior Hotel Bur Dubai
Grand Excelsior Hotel Bur
Grand Excelsior Bur
Excelsior Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel
Grand Excelsior Hotel Bur Dubai Dubai
Grand Excelsior Hotel Bur Dubai Hotel Dubai

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 69 out of 269 reviews
5 - Excellent 26%
Rating 4 - Good. 88 out of 269 reviews
4 - Good 33%
Rating 3 - Okay. 53 out of 269 reviews
3 - Okay 20%
Rating 2 - Poor. 39 out of 269 reviews
2 - Poor 14%
Rating 1 - Terrible. 20 out of 269 reviews
1 - Terrible 7%

3.6/5

Cleanliness

3.7/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

3.2/5

Eco-friendliness

3/5 Okay

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

2/5 Poor

Traveled with family
Disliked: Staff & service
Facility was okay but NO enough lights in the room and NO toiletries were replenished each day. Key will NOT work every day and very inconvenience to shuffle between the room and lobby. PCR test provided by hotel IS ABSOLUTELY not good and will NOT recommend to any. They hiked the price due to the US time restriction and accept ONLY cash and did NOT give the report until few hours before my flight which caused too my tension.
Stayed 6 nights in Dec 2021

1/5 Terrible

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD service, POOR quality, WORST experience
Worst hotel. Bad front office manager who works in the night shift. Room are old and dirty, smelly and expensive compared to other hotels. Housekeeping services was bad. I called three times to clean my room for 3 days and until 8 or 9pm they won’t clean.
Stayed 2 nights in Dec 2021

3/5 Okay

Traveled with family
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom is really bath ! Airco too, we could not put it off.
Stayed 1 night in Dec 2021