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“I very much enjoyed my stay at the Hideaway in Lenox. The facility is charming, cozy, and clean. The problem was checking in. The link they sent me did not work. I was able to get in touch with someone over the phone, but it took some time and the agent was difficult to understand. I found the check-in process to be stressful. After we got over this part, the day was very pleasant, and I would definitely go back in the future.”

“The room was clean and comfortable enough, particularly the bed, and a great shower. The staff were great. But, access up two flights of narrow stairs was not the best for us. In fairness, staff did offer to carry our luggage up. I missed the part that said no lift. Also, it was advertised as ‘self parking included’. There wasn’t. We had to find a park on the street. No complaints, merely observations.”