Wouldnt stay there again
Posted Oct 3, 2016
Thermistat or the air condtioning didnt work, said it was 16 degrees, felt more like 25, didnt sleep as a result,the beds are also rock solids.Hotel staff didnt offer any information about the hotel unliess they were asked.we have stayed at multiple hotels downtown, and throughout edmonton and this was by far the worst
Comment from Hotel Management
Oct 5, 2016 by GM, Hotel Management
We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret that our beds were not to your liking and that you had a hard time controlling the temperature in your room. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip.