In-room safe, desk

Reviews of Brustar Gòtic

3 out of 5
Brustar Gòtic
Ronda Sant Pere, 53, Barcelona

Reviews

6.8
Rating 10 - Excellent. 36 out of 215 reviews" "
Rating 8 - Good. 72 out of 215 reviews" "
Rating 6 - Okay. 53 out of 215 reviews" "
Rating 4 - Poor. 37 out of 215 reviews" "
Rating 2 - Terrible. 17 out of 215 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Torvald

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2022
Response from GERARDO on Sep 18, 2022
THANKS

10/10 Excellent

Mikias

Stayed 5 nights in Aug 2021

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Up the Gas
Good enough for a night or two, great location & the staff are great. The condition of the room is basic but comfortable, tv didn’t work & the shower door was a bit dodgy but for the money....
Stayed 1 night in Jul 2020
Response from Gerardo on Jul 26, 2020
Sorry to hear about the TV we just check all tv´s and all work so please if you ca let us know your room number. Regards

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Property was very central so accessible to everything! Staff were very helpful and kind. I don't think my bedsheets got changed or the pillow cases.. There were some marks on both.
Stayed 4 nights in Sep 2019
Response from Gerardo on Oct 4, 2019
Thank you for your comments We do not change the linen in bookings of 3 days or less but if yours was more than 3 days please accept our apologies and we will talk to the Housekeeper. Regards

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Gerardo on Sep 16, 2019
Thank you

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2019
Response from Gerardo on Sep 16, 2019
Thank you

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostal is an old bulding feels dirty and smell bad, the bed is unconfortable the only good thinks are the is well located and at least it has private bathroom, but for the same money you can stay in a hotel outside downtown.
Stayed 3 nights in May 2019
Response from Gerardo on Jun 23, 2019
EXACTLY IT IS AN OLD BUILDING AS ALL BUILDINGS IN DOWNTOWN. THE SMELL IS FROM THE CITY WATER SYSTEM NOT FROM THE BUILDINGS

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Location is good. but hard to find an entrance. No one is attending at the desk.
Stayed 4 nights in Feb 2019
Response from GERARDO on Mar 18, 2019
Sorry we advertised as LIMITED RECEPTION HOURS in order to have lower prices for DOWNTOWN BARCELONA

8/10 Good

Verified traveler

Liked: Room comfort
Reasonable
Stayed 4 nights in Feb 2019
Response from GERARDO on Mar 15, 2019
Thank you Hope to see you again

8/10 Good

David

Liked: Staff & service
Stayed 3 nights in Aug 2018
Response from Gerardo on Aug 15, 2018
Thank you for your comments Hope to see you again soon

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous
Dirty sheets and pillowcases Shabby room dirty walls and crumbling ceiling; I was worried it would collapse on me. The shower was unreal - super duper- wow with radio light etc none of which worked!! The shower tray had several holes in it covered up with gaffer tape. I could not get any programs on the tv nor could the receptionist, she said that she would get her colleague to look but he never turned up- also bearing in mind that there was only limited reception anyway.. If you continue offering hotels like this on your website I will consider moving elsewhere. Not impressed. I have photos on my phone if you require evidence.Most unpleasant.
Stayed 4 nights in Jun 2018

8/10 Good

Andrew

Liked: Staff & service, room comfort
Stayed 5 nights in Jun 2018
Response from Gerardo Bru on Jul 10, 2018
Thank you for your comments Hope to see you again soon

6/10 Okay

Virginia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and nice room BUT...
Very nice staff, decent clean room but with inadequate soundproofing and it is in a run-down building with graffiti on the front door. (hotel is on the second floor). Excellent location close to several metro stations and to the Arc de Triumph and adjoining parks.
Stayed 5 nights in Jun 2018
Response from Gerardo on Jun 18, 2018
Thank you for your comments Yes every day the Graffiti is a problem, used to be only with businesses but now they are painting also Residential Buildings.

4/10 Poor

Ishi

Disliked: Cleanliness, property conditions & facilities
Good location but not so nice hotel
Not nice atmósfera , is more like an hostal than hotel
Stayed 4 nights in Jun 2018
Response from Gerardo on Jun 13, 2018
yes it is a hostal that is what we advertise since 2012

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
Beautiful room in a beautiful building in a beautiful area! This is the second time we've stayed because we liked it so much the first time. They recognised this was our second booking and upgraded our room as a result. Very friendly and helpful staff! Thanks for making our stay so nice, Brustar!
Stayed 5 nights in May 2018
Response from Barbara on Jun 7, 2018
Thank you so much for your kind review! So glad to know you like our hostal! Greetings and hope to have you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
It’s basically a studio apartment, super well located and remodeled.
Stayed 3 nights in May 2018
Response from Barbara on Jun 4, 2018
Thanks for your kind review! We hope to see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel By The Arc de Triomphe
The hotel is located very close to the Arc de Triomphe which is a good meeting point. The hotel was accommodating when I needed an additional room for a relative that decided to join me at the last minute. There are several properties on different sides of the street. Both have elevators, and the suites have a microwave, and refrigerator. Beware of some of the locals who live in the buildings, they don't necessarily embrace tourists. But all in all it was a pretty good experience.
Stayed 13 nights in Apr 2018
Response from Gerardo on Apr 25, 2018
Thank you for your comments and hope to see you again at BruStar in Barcelona. Also thank you very much for letting us know about the neighbors, we will pass the comment to the property owner

4/10 Poor

Marcelo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 3 star hotel
For a 3 stars hotel I expected a little bit more. I stayed for close to 2 weeks and at least the face towel was never changed. Kettle was not working. Air con was malfunctioning. 3 start hotels for EU are considered those which provides: Reception opened 14 hours,. (even than there is a sign that there is personel from 10.00 up to 22.00 that was not true) Internet access in the room or in the public area. (very poor reception via a small access point hanging from the reception door) Heating facility in the bathroom, hair-dryer, cleansing tissue (air con not working properly) Sewing kit, shoe polish utensils, laundry and ironing service (none) Additional pillow and additional blanket on demand (none) Systematic complaint management system (did not see one)
Stayed 11 nights in Sep 2017
Response from Gerardo on Oct 14, 2017
Hello Marcelo, you booked a 2 stars HOSTAL, not a hotel.

8/10 Good

Stephanie

Liked: Cleanliness, room comfort
Hotel was in a building that was shared with a hostel and what appeared to be local residence so it was a bit odd. The hotel occupied rooms on the first and second floor in a way that appeared as if they just took the rooms they could get and rented them out as they could. Our room was plenty big enough with a balcony overlooking the street. The shower did not drain well and would overflow into the rest of the restroom. We notified the hotel and were told they would address the issue the next day (it was almost 10pm when we notified them) but it never seamed they did anything to address the situation. Other than the slow draining shower everything was ok
Stayed 3 nights in Aug 2017
Response from Gerardo on Oct 14, 2017
Hi Stephanie, Please note you booked a HOSTAL occupying two floors of a residential building, not a hotel.

2/10 Terrible

Alice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here..even for the price, not worth it
I would not stay here again. Actually, I wanted to leave when we saw our room. We flew into Barcelona at night. There was a note at the door for us to go to their other location Brustar Centric. When we got their the receptionist was leaving for the night. She said they had emailed us earlier that day to not only change our hotel (without consent), but that they have limited administration time (10am-10pm). If we had not run into her, we would not have been able to get inside the building, nor into our room for the night. The room is small, but I really questioned the cleanliness. We were only given one towel for two people, so we had to share a towel since we couldn't call anyone for another. The hotel in itself is super old. I normally don't mind older buildings as long as there is maintenance. Our second day there was a power outage. I guess this happens often since there is a sign that says to not use anything (sink, shower, toilet). Reception didn't open until 10am and we needed to get ready for a tour, so we ended up using moist towelettes we brought for a "quick shower." When we came back we realized that the towels we placed onto the floor to be changed out was hung back into the rack (to be used again). For the 4 days we stayed there, our towels were never changed out. I could only imagine how the sheets are never washed. The only thing good about this place is it's location. I would say it's centrally located. Everywhere we went was within walking distance.
Stayed 4 nights in Aug 2017

8/10 Good

Lee

Liked: Cleanliness, room comfort
Disliked: Staff & service
Depends what you are after
The hotel is a bit dated but certainly fit for purpose. The place Just needs a little maintenance but great location and safe. However they did take €100 as a 'damage deposit' which when I asked for it, wasn't returned.
Stayed 6 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interestingly different . . .
More like an oversized apartment than a hotel it was friendly, clean and comfortable. Well worn and many original original features someone had done a good job in painting and bringing the facilities up to date. I'd happily stay here again.
Response from Gerardo on Jul 15, 2017
THANK YOU FOR THE COMMENTS AND HOPING TO SEE YOU AGAIN GERARDO BRU

4/10 Poor

Tony

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

6/10 Okay

Claire, Edinburgh

Liked: Staff & service
Basic apartment block near Arc de Triomf
The location is good, central enough that you can walk to many attractions. It is on the 2nd floor of a typical Barcelona style apartment block with some nice features but overall has a fairly run down atmosphere & feel. There was someone in the little reception booth when I arrived who was friendly and helpful but it definitely felt more like a hostel/apartment rental than a hotel with reception mostly unmanned while I was there. They had explained that they would often be at their sister hotel across the road, and there was a phone to ring for help if needed. My room was at the back of the building looking straight to the back of the next apartment building. This meant it was quiet with no traffic noise, despite being located centrally between busy roads - so that was good. However it also meant the room was dark and a little claustrophobic. I was there alone and the room / bathroom were fine, but think it would have felt cramped for 2 people given the odd layout of the room. The wifi did not extend to my room, so if I wanted to use it I had to sit in the very small foyer. That was disappointing as it had been a key criteria of my booking.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One thing after another....
I have stayed in hotels every night since June 2016, all kinds of hotels. This is the first one that I would not recommend. The pictures must have been taken immediately after the renovation because it does not look like that now. Let's start with the bathroom. My floor was coming up and mold was growing on the step. The vanity shelves were covered in dust and the amount of dirt between the shower and wall was horrible. The massage showers do not actually work, although the rain shower is lovely. Lovely, when you get hot water. The last two days of my stay did not have hot water, nor did it have any information from management about why or when we could expect it. Kettle shower for me. And the hair dryer only blows cold air so there really isn't any point in using it. The wifi is terribly slow- don't count on much more than email. The bed is comfortable- if you can actually get any sleep through the paper thin walls. The hotel is frequented by long distance bus drivers who come and go at all hours, having conversations. Even hushed conversations sound like they are in your room. The location is great, though, right by the Metro and near average restaurants and the inside rooms block all noise except that of the trains moving five stories below you. The staff is nice and helpful but they can't make up for the quality of the rooms. A small investment into paint, a good cleaning, mold removal and boosted wifi would turn this place around for the better.

6/10 Okay

Chad

Liked: Cleanliness, property conditions & facilities
Great location and cost!
Great place for the cost. Hotel.com portrayed as a hotel, but it is actually a hostel with a private room and bathroom- nice deal for a hostel. We were surprised about the miscommunication by hotels.com, but everything worked out and we had a great time.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Historical interest.
For us it was a good choice. Close to historical areas and most everything was in walking distance, some further than others. Room was tight but because of location overlooked by us. Of all of our choices to check out the cities, Barcelona was the best. Many people very friendly and helpful. So much to see and do. If you are taking a cruise from Barcelona, spend a week or so, in Barcelona and a few days after the cruise to check the city out. It will be of great value for you. Miss it already.
Response from General Manager on Oct 30, 2016
THANKS HOPE TO SEE YOU AGAIN GERARDO

4/10 Poor

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Albert, New Mexico

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The place looks worse than it really is.
You have to ring into the hotel from the street below. There is no receptionist on site all the time. Usually they are there, but not always. No one was at reception on the day we checked out so we left the key in a drop box. There is no elevator and no rooms on the bottom floor so you will be carting all of your bags up the steps.

8/10 Good

Iain, London

Liked: Cleanliness, staff & service, room comfort
Good Hotel , near to the city centre
Classic Barcelona architectural building set on a tree lined street. Bars , shop and transport links within minutes walk.Room was clean and functional , with air-conditioning , good shower and loo facilities. But room looked scruffy , it needs decorating. Picasso meets IKEA.Overall good location , good facilities , very helpful staff , I will stay again.

8/10 Good

Verified traveler

Liked: Staff & service
Great area
Great area, close to metro

2/10 Terrible

Marina, Miami, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced & not very clean!
The only good thing about this hotel is the location! Right next to Arc de Triomf. The room was not very clean, aircondition was not working how it should be, the bed is very small and all over all I'm absolutely not happy with the hotel!!! I already had problems when I booked this place! It was supposed that they first charge me when I check in but they charged me right away! Also on top came a 5$ Fee for a foreign transaction, but I was not knowing about that! I thought expedia is charging me, not the hotel by itself!!! When we checked in there came another fee from 3$ and than they told as we should use the towels for 2 days if we need new ones earlier its 1$ each towel! Sorry but this is ridiculous!!! WiFi was also not correctly working!!! Never ever in this place! Not happy about that! Can't trust expedia anymore

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

recent2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Convenient to arc to Triomph metro, only downside was the initial confusion about where to check in. would check the hotel location first then go to the #60 "check - in " location. If you do not have a local cell phone to call them , it can be bit concerning not knowing if anyone is around to let you in. (especially if you have been up traveling for the past 24 hours) Once in, you're golden, would stay there again.

4/10 Poor

anonymous

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location but that's it.
Dirty room, ignored the do not disturb sign, was placed in a different building than I booked. It was loud and the wifi was terrible

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
good to sleep
Room in good condition, weird entrance to the hotel but they have a clean rooms, very good location, no amenities, just to go and sleep, very close to stores, restaurants and the historic city

6/10 Okay

ben, melbourne Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location
The hotel was hard to find as there are two locations for the hotel. The first room we had the toilet leaked and the room safe didn't work. We where moved into a better room on the second day. This was a slightly better room and everthing worked. The shower cubice was very tight not what we are used to. The staff where courteous and helpful. Towels were only change every two days. A bit pricey for a 2 star hotel
Response from Gerardo on Jun 30, 2015
Thank you for your comments we hope to see you again

8/10 Good

Cephas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
First I will consider this place a guest house instead of a hotel. Our room was large enough, bu t I want to believe other rooms are very small because a staff talks about it. I said guess house because the rooms don't reach ten, and there is no staff 24 hrs. Over all we love our stay there.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Down at heel
Adequate accommodation but in a very rundown apartment building. Several "codes" needed to access front door and hallway. Building is dark and gloomy. Reception only manned for limited hours. My safe broke with all my money, cards and passport in it and was very difficult for the staff to open. Felt quite stressed by this and by the time the situation was finally remedied, I had wasted half a days holiday. Then had to leave my belongings at reception as I didn't want to leave them in the room or carry them around Barcelona. Location is quite good and is within walking distance to La Trambla and Port.

10/10 Excellent

Marie, Edmonton, Alberta. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price.
This is a fantastic place to stay. We had room#1 and it had a wonderful little balcony which looked onto the street below. The ceiling was done in traditional form with plaster moldings and wonderful paint. It was so nice to lay in bed and feel the rooms charm. The location was excellent and we were able to walk to more than we could see in our 5 days. There are so many great restaurants and fresh food markets within steps of our door that we didn't even begin to try them all. The hotel is old but the rooms are very nicely updated. The bed and bedding were comfortable and clean. We were also provided with an electric kettle for tea or coffee. Geraldo was very helpful and spoke good English. We would highly recommend this place to stay.
Thank you for your comments we hope to see you again

10/10 Excellent

Cassian, Edmonton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private location, close to metro far from tourists
The hotel is not the easiest to find as they don't have any large signage. BUT they email you very clear directions that are incredibly easy to help you locate the guest house. I really enjoyed staying here as it's away from a ton of tourists, but still a nice street that has some small 24 hour shops and restaurants.
Response from Gerardo on Jun 30, 2015
Thank you for your comments we hope to see you again

8/10 Good

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Katarzyna, wroclaw

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location for a good price
We stayed for five nights: the hotel is all right, the staff were very helpful and nice, but the bed was a nightmare. The location is great, too: we didn't even use the public transport much, as many places of interest are within walking distance. If only the mattress had been better...

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great staff, but not a real hotel.
The staff are very helpful and happy to have you has a guest. However, this should not be called a hotel at all. It is a hostel offering a few rooms created to resemble hotel rooms. It is very loud here, you can hear everything next room and in the hallways, which is facing the rooms. Don't expect to sleep much, I sure didn't. If you over 6 feet tall, you won't fit in the shower! They do not change towels everyday, it depends how long you stay. They don't clean the room floor or vacuum it.

10/10 Excellent

Roni, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Barcelona find!
Great hotel - very reasonably priced, central location with transportation nearby, and very clean. Would recommend!!
Thank you for your comments we hope to see you again

8/10 Good

Bernie, Birmingham

Liked: Cleanliness, room comfort
Disliked: Staff & service
central location
we were in a suite of two rooms opposite the main hotel, so had no real access to staff or anything. the room was cleaned each day but the coffee and shampoo were not replenished. the room was very clean and beds comfortable. the bathroom was fine and shower very strong. it was near a metro and very near the arc de triumph

8/10 Good

Andrea, Budapest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location
+ Friendly reception.Brilliant location. Clean room. Great communication prior to arrival. - A bit noisy as one of our rooms was facing the main road. The other room was quiet. I would still recommend this hotel.

10/10 Excellent

Joanne, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, Excellent service, Great location
My husband and I stayed 4 nights in a very clean, comfortable and relatively spacious room here. We had a great balcony off the front of the building too! The room was a perfect place to crash after a long day of walking around the city. Probably one of the fanciest showers I've ever used too. The staff at the front desk couldn't have been nicer or more helpful. The location of the hotel is great - not a ton in the immediate vicinity, but very central and easy to get anywhere you need to go. The hotel itself was a little tricky to find - thankfully they had given us the 'in case you arrive late' instructions on getting into the hotel. At the front door of the building (there is no sign - trust that the address is correct!), you have to enter one pin code, then go up stairs, enter another pin code and then you're in the tiny 'lobby'. Beyond that though, everything was excellent.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ezgi

Liked: Cleanliness, staff & service, property conditions & facilities