“When I arrived and got my room key I discovered there was no elevator and had to haul my heavy suitcase up 3 flights of stairs only to find housekeeping had not cleaned my room. I called the front desk who wanted me to come all the way back to the front desk to get a new key. After I refused she offered to come to the new room on the 2nd floor with the key. The new room was better except for the wad of hair amongst the coffee packets! And the carpet was so dirty that after I walked on it……
“When I arrived and got my room key I discovered there was no elevator and had to haul my heavy suitcase up 3 flights of stairs only to find housekeeping had not cleaned my room. I called the front desk who wanted me to come all the way back to the front desk to get a new key. After I refused she offered to come to the new room on the 2nd floor with the key. The new room was better except for the wad of hair amongst the coffee packets! And the carpet was so dirty that after I walked on it……
Terrie