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"After the second cleaning, i notice there are sand-like stuff on the floor of toilet area, it felt gritty and uncomfortable. I walked barefoot in the room as there were no slippers provided and I didnt bring one with me. The second morning when I was in the toilet, I accidentally stepped on something and it was painful. I realised I was bleeding. It was a tiny piece of debris? (I was guessing its a debris from the wall because of the shiny surface, but I can’t tell). This is not what I expected from a 4-star hotel… And some minor details -wifi didnt work for ard a day -entrance is hard to locate, and u must go through some stairs -no slippers -no conditioner -no hook inside the bathing room so all clothes and towels will be put outside. You needa be in your room naked and it felt weird to me -im in paradiso concept room but it still felt a bit dark, the corridors are dark as well -(if you care) pillows are quite soft -music in the bar which you could hear a little at night -i noticed 2 small fly?(i dont even know whats that) in my room, near the basin -the way room cleaning handle/move your personal belongings, such as shoes, really tells what attitude they got in their job. Its a very minor thing but you can feel their way of working. -hard to locate the hotel entrance, and all entrance have few steps of stairs Overall, I had high hopes because I love the design and concept of this hotel, however I left with disappointment."

"Here is good to have a vacation in Firenze. All of them are friendly. We are enjoying"

"飯店位置絕佳、早餐B-Roof的用餐環境也超棒的，服務人員親切，非常推薦大家來住這間擁有200多年歷史的飯店。"

"W"

"Spacious room, excellent location and super helpful staff"