8.8/10 Excellent! (1,416 reviews)
I've stayed at 100's of hotels in my life. The rude attitudes of the front desk staff were beyond belief.
1. Check-in: Was greeted, gave my name and CC. the person say she couldn't find my reservation so she asked me for the number. She then announced "all of you 3rd party bookings never have any information so I'll need everything (keeing in mind she had my drivers license in her hand.
2. One key worked, one didn't. I took it to the front desk for replacment. The man ran it through the machine and told me it was good. I go back upstairs and the same thing. I go back downstairs and ask him for a new key. He snaps (yes snaps) at me "It's not the key it's the lock, it needs new batteries, I've called maintenance." I again asked for a different keyand he said" No! I told you maintenance was coming." We waited an hour, called downstairs and asked where maintenance was. We go out to the hall and the manager was outside. He tried both keys and said "This one is bad and needs replaced" We go back downstairs and he replaces the key with a new one that works. Total waste of our time.
3. Our room was in the middle of a block of rooms reserved for a large wedding party. All night Firday there were people in the hall with doors slamming all night. Saturday evening was hell. The reception was in the presidents suite 3 doors down. The hall was filled with people. We asked to be moved and they said they could only downgrade and we couldn't complain about the room.
Reviewed on Aug 25, 2026
