9.4/10 Exceptional! (1,220 reviews)
Positives- beautiful place, great breakfast, close to plaza, small hotel and have stayed for many years here as we went to the opera. We live in ABQ
Negatives- the room was so small I question fire exit, accessibility- ie. asked for a room on ground floor as my husband is on a walker, we couldn't park the walker anywhere w/o blocking every door, closet , side of bed. TV hung low enough for my husband to bang his head on it, shutter was broken, one pod for 1 coffee (registered as two guests) one upright chair, that was very uncomfortable, forcing one of us to sit on the bed. We have stayed in many beautiful rooms here and loved it. When I went to reception, a young lady simply apologized and said yes the room is smaller. I saw no discount when I booked for a smaller room. Additionally, there was a mandatory fee on the invoice that was explained as breakfast and parking when I asked- yet you advertise a complimentary breakfast. Needless to say, we were highly disappointed by the "changes" setting , lack of usual high level of service. I asked for my comments to be shared with the manager- but I have no idea if this occurred. Peggy Sanchez Mills
Reviewed on Jul 28, 2026
