Traveled with family and small children
Dec 15, 2021
Disliked: Cleanliness, property conditions & facilities
We chose to stay here the night before heading to Sequoia, based on all of the good reviews, but did not have the good experience that everyone else seemed to have. This felt like a motel rather than a hotel. Very poor value for the price. The room was dirty, and it should have been spotless and disinfected due to Covid. I wanted to leave, but my family was hungry and everyone wanted to rest. Thankfully I had cleaning supplies with me, but that is not something you should have to do upon arriving at a hotel. The heater smelled awful when we tried to turn it on, so we stayed cold. Stains on the window curtains. Refrigerator was terribly loud, which made it difficult to fall asleep/stay asleep. The room entrances are facing a parking lot, so it was extremely loud. In the middle of the night we were woken up by someone outside coughing and vomiting nearby, it sounded so close. That was disgusting- like I said, motel vibes. We couldn't get back to sleep for a while after that. By morning, we hadn't gotten much rest. We couldn't get out of there fast enough. Awful experience. I have been to Best Westerns before and this was not anything like those.
Stayed 1 night in Nov 2021