URINE in the shower!!
Posted Sep 10, 2015 on HotelClub
***AVOID AT ALL COSTS***
Where to begin... The only positive thing I can say about this place is that it is in a good location...
When we checked in, the owner was busy vehemently scolding one of the new hires right at the service desk! Too busy to actually check us in right away.
The hotel is in a general state of disrepair and dilapidation - which would not have bothered us as much if at least it was clean...
When we entered the room, there was a vague smell of urine throughout, and it was strongest in the bathroom. We figured it was coming from outside, so we opened the windows to air it out and left for the day to explore Suva. When we returned later in the evening, the smell persisted - and was even stronger! We looked around the bathroom, the toilet, the floors - nothing... then we looked in the shower stall and there was yellow liquid all over the floor!!! URINE!!! So, we again decided to not be difficult, and we turned on the shower head and tried to wash it down. We left the windows open again to let it air out for another 2 hours... but the smell persisted! Finally, we went to the reception desk and spoke to the girl on duty. She came with us to the room to see/smell the situation, and you could see from her face that she smelled the same thing. She offered to clean it up and we agreed. Then she called us from the front desk 5 minutes later to tell us that the mops are locked up for the night and there's nothing I can do about it. This was RIDICULOUS!!!
After everything, we demanded free internet to search for new accommodations for the next day (this was granted). Given the cleanliness standards, we took a closer look at the bedsheets and pillow cases (stained red and yellow), and we decided to sleep fully clothed with hoods and socks on. In the morning we left at dawn to look for another room in the neighbourhood - we found a CLEAN one for 1/2 the price around the block.
When we returned, we asked to speak to the manager (Mr Patel) - who is apparently hard of hearing and therefore requires all communications to be written to him. He saw nothing wrong with locking up mops for the night, and he didn't seem to think it was a big deal that there was URINE IN THE SHOWER!!!! We demanded he give us another room - apparently they were fully booked. We asked for a refund - he said he can't do that because we booked through the internet and he hadn't received the money. Then he asked that we speak to his wife on the phone (the one who was scolding the staff in front of customers the previous morning).
I spoke to Lakshmi and explained the situation again, only to have her tell me that that (urine in the shower) is not a good enough reason for us to be leaving the hotel. She denied my right to ask for a refund (at first I would have been ok with a 1 night refund since we were leaving, but when she started yelling at me I demanded a full refund). My husband in the meantime was arguing with Mr Patel right beside me, and I could hardly hear what Lakshmi was screaming at me on the phone. She asked me to put Mr Patel on the line, and for a man who is purportedly so hard of hearing that we had to WRITE everything to him, he had ZERO PROBLEMS hearing her on the phone!!
At this point we were so fed up that we promised them to call the Fijian Tourist Board if we saw ANY charges on our card for this property - and we demanded that they pay for the FJD$5-7 taxi to drive us and our luggage to the hotel around the block. Mr Patel refused this, but, in his one redeeming act, drove us himself.
This place was in my top 5 dirtiest places I've ever stayed at (out of 47 countries I've been to), and it is CERTAINLY #1 for the rudest treatment I've ever witnessed - towards customers AND staff.
There are at least 7 hotels/hostels within a 5-10 minute walking radius from this place, so DON'T STAY HERE!!!!!!