8.6/10 Excellent! (1,002 reviews)
Staff at Coco Palm are excellent! You get the boutique feeling where staff know your name. Michael and Garfield at front of house were friendly and we got above-and-beyond assistance in booking an excursion. Natasha learned our names day one and always offered a smile and helpful service. Vernessa offered warm friendly service and absolutely went above and beyond on our last day and made us feel so special. I could go on and on and am sorry for missing anyone!
We even witnessed bar and restaurant staff expertly handle a rude and abusive guest.
If you are seeking a smaller, clean, nicely appointed, well-located hotel where you will feel seen and treated with care and respect, then Coco Palm is for you.
We will certainly be back along with other repeat guests.
Reviewed on Jan 15, 2026