The pool was nice and the beach was nice as well. The services were very bad. Food and drinks were terrible. Elena at the bar upstairs was good and also Mike at the bar located next to the pool, but he was limited on mixing the drinks. he could do only what the sort offered him. There is a bar (in the lobby) that was suppose to stay open until midnight. I went to the bar at around 11:00 and I was told that they just closed, but they could serve me some water. Nice! Who will go to a bar at 11:00 to have water with ice and probably a lemon? The room we had was a loft on the second floor facing a street. I did not mind the street, but I had no idea that the street is a major street (many cars, motorcycles etc). The lobby is nicely decorated and I was impressed with that when I walked in, but after I was there for a few days I realized the mistake that I made. Honestly, I left earlier! I am not exaggerating at all if I say that you can get a better vacation in Cancun at a 3* resort than here. And if you want a clean room, get your own broom! They will not clean your room unless you pay $50.00 and $25.00 every day after! Even Motel 6 provides this basic service. If you do not pay for the room to be cleaned, you have great chances to run out of toilet tissue. So, have a broom and extra toilet tissue with you! You may need them more than you need them at home! Big surprise for a 5* family resort!