Exterior

Reviews of Microtel Inn & Suites by Wyndham Ft. Worth North/At Fossil

2.5 out of 5

Reviews

6.2
Rating 10 - Excellent. 211 out of 1004 reviews" "
Rating 8 - Good. 207 out of 1004 reviews" "
Rating 6 - Okay. 205 out of 1004 reviews" "
Rating 4 - Poor. 169 out of 1004 reviews" "
Rating 2 - Terrible. 212 out of 1004 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Angelica, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Ruby

The cleaning lady entered my room on the first day unannounced. There was a knocking sound I don't know where it came from early in the morning.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Ruby,We apologize for any inconvenience you may have experienced during your stay. We encourage guests to utilize the "Do Not Disturb" sign to ensure their privacy at all times. Should you have any concerns, we recommend reaching out to our management team directly for further assistance.

4/10 Poor

Ruby

Disliked: Staff & service
It seems like every night someone was purposely walking around making loud booming noises.
Stayed 8 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Ruby,We appreciate your feedback and apologize for any disturbances you experienced during your stay. Our team is dedicated to ensuring all guests have a comfortable stay and we will address this matter internally for future improvements. Thank you for bringing this to our attention.

2/10 Terrible

Chase

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Multiple homeless/ drifters in the parking lot and lobby. I would not trust parking my truck there overnight.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Chase,We apologize for any inconvenience. Our security measures are regularly reviewed to ensure the safety of all guests. Your feedback will be shared with our team for further improvement. Thank you for bringing this to our attention.

2/10 Terrible

Racole

Liked: Property conditions & facilities
Disliked: Staff & service
Nothing
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Racole, We appreciate your feedback and will share your comments with the team for their review. Thank you for staying with us.

6/10 Okay

Racole

Nothing
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Racole, We appreciate you sharing your feedback. Should you wish to discuss your experience further, please contact our management team directly. Thank you.

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and helpful. I am coffee drinker and take 5 cup coffee pods with me to drink and fill my thermous when leaving. Room only had single serve coffee pod maker.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Alex,Thank you for your feedback! We're glad to hear that our staff provided courteous and helpful service during your stay. We understand your preference for multiple cups of coffee and appreciate your suggestion to have more coffee options in the room. We apologize for any inconvenience this may have caused. We'll make note of your feedback for future improvements. We hope to welcome you back for another pleasant stay.

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing for breakfast bananas and cereal and yogurt that’s not continental breakfast !! Charged me for early check in and no room cleaning done
Stayed 4 nights in Jan 2024
Response from Manager on Jan 22, 2024
Hello Eric, Thank you for your feedback regarding your recent stay. We apologize for any inconvenience caused during breakfast and will address this with our team. As for the early check-in charge, it is our policy to charge for this service. We apologize if this was not communicated clearly. If there were any issues with room cleaning, we encourage guests to notify our staff so that we can promptly address any concerns. We appreciate your feedback and will use it to improve our services.

6/10 Okay

Julio

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Julio, Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had an enjoyable experience. If there is any specific feedback you would like to share, please reach out to us directly so we can address any areas of improvement. We value your input and look forward to welcoming you back in the future.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The sink in my room kitchenette leaked But other than that the room was fine Staff was very nice too
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Cheryl,Thank you for sharing your feedback about your recent stay with us. We appreciate your kind words about our staff. We apologize for the inconvenience you experienced with the sink in your room's kitchenette. We strive to provide a comfortable and seamless stay for all our guests, and we will look into the issue you mentioned. Please feel free to reach out to our management team directly to discuss this further.

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Andrea,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back again soon for another exceptional stay.

4/10 Poor

Eric

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Water wouldn't get hot I want my deposit asap
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Eric, Thank you for sharing your feedback regarding the issue with the water temperature. We apologize for any inconvenience caused during your stay. Please contact our management team directly to discuss your deposit. We appreciate your understanding and look forward to assisting you further.

10/10 Excellent

Max

Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Max,Thank you for choosing our hotel for your stay! We appreciate your rating and are delighted to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

2/10 Terrible

Dustin

Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Dustin,We're sorry to see that your experience at our hotel was not up to your expectations. We value all feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have had during your stay. We hope to have the opportunity to make it right in the future.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the hotel was very quiet, no problems, clean towels, very spacious room for the price
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello James,Thank you for sharing your positive experience with us! We take pride in providing clean and spacious rooms at a great value. We appreciate your kind feedback and look forward to welcoming you back in the future.

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Howard,We apologize for any inconvenience you may have experienced during your stay. We kindly request you to reach out to us directly, so that we can address your concerns and make necessary improvements. We value your feedback and hope to have another opportunity to provide you with a more satisfactory experience in the future.

2/10 Terrible

Sienna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches in the room, told front staff and seemed unphased. Unsafe area. Surprised the elevator worked
Stayed 3 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello Sienna,Thank you for bringing this to our attention. We deeply regret to hear about your experience and we take such concerns seriously. We apologize for any inconvenience caused. We encourage guests to notify our staff immediately in such situations so we can address them promptly. Our top priority is the safety and comfort of our guests.

4/10 Poor

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Andres,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and feedback. We apologize for any inconvenience you may have encountered during your stay. Your feedback is valuable to us and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Good

Karen

Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Karen,Thank you for sharing your feedback with us. We appreciate your time and apologize if your experience did not meet your expectations. We regret any inconvenience you may have encountered during your stay and encourage you to reach out to our management team directly to discuss your concerns.

4/10 Poor

Keishla

Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Keishla, We're sorry to learn that your experience at our hotel was not up to your expectations. We strive to provide exceptional service, and we appreciate any feedback that can help us improve. Please reach out to us directly so we can address any specific issues you may have encountered during your stay.

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Kayla,Thank you for your positive review! We are glad to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent !
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Charles,Thank you for your kind words! We pride ourselves on providing excellent service to all our guests.

10/10 Excellent

Judie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was very nice and helpful. Thank you for the experience
Stayed 5 nights in Aug 2023
Response from Manager on Oct 21, 2023
Hello Judie,You're welcome! We're glad that our team provided excellent service to enhance your experience. We hope to welcome you back soon!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was somewhat dirty and smelled really bad. Hotel offered “free complimentary breakfast” The only thing offered was a banana and a small expired muffin. Was extremely disappointed
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Guest ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Rudolph

Stayed 4 nights in Sep 2023
Response from Manager on Oct 20, 2023
Hello Rudolph, We're sorry to hear that you had a disappointing experience at our hotel. Please let us know more details about your stay so we can better understand and address your concerns. Thank you.

4/10 Poor

Tracy

Disliked: Cleanliness, property conditions & facilities
The description ‘Accessible’ did not say ‘Handicap Accessible’. We had NO idea we would be in a handicap room. The clerk who checked us in was hard to understand and he kept asking if we smoked, vaped, did pot-we said no. We said we were there for a retirement party for our nephew and he kept asking what our nephew did wrong. We said nothing-he was retiring from the navy. Honorably. He said, what did he do wrong? Nothing. He is an officer and retired as a commander. He was convinced we smoked (my 70 year old sister &myself who is 61 years. Upon arriving after driving 11 hours on 9/20 - we were taken to this handicap room. The bathroom had dirty towels on the floor. Upon returning to the counter we were told we had to pay $34.50 to move to a different room. This room was just ok. We ran to the grocery store. Upon our return we found big bugs (big cockroach to name one) on the floors (I have photos). The Manager was super nice and helpful at 9:30 pm, she moved us to yet another room. Roma Patel was super helpful and nice. This 3rd room was better. After seeing all the bugs in the previous room (which I was charged an extra $34.50 for). We went ahead and stayed until our departure date on 9/24. We only slept there since we were visiting our nephew who celebrated his retirement from the Navy as a Commander. We slept with all of the lights on so that if there were any bugs we hoped they would not come out. The main Manager was to call us yesterday - but did not.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello Tracy ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Elda

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello Elda,Thank you for your feedback! We appreciate your positive rating and hope to welcome you back soon.

10/10 Excellent

Derek

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Hello Derek,Thank you for the perfect rating! We are delighted to know that you had an excellent experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel everyone is nice and the facility is really clean
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi Derek,Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

RUSSELL L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Staff was great. Room was what I expected. Some wear and tear evident. Tub drain very slow. Breakfast limited to cereal, yogurt, bananas, coffee and juices. IHOP and Waffle close by in addition to other restaurants.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello RUSSELL L, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Will, Austin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Keys didn’t work…three different rooms. Closet door broken off…desk chair arm broken…missing and broken drawers. Carpet was filthy…my feet and socks were black with filth. Once upon a time this place was great to stay…won’t be going back again.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hello Will,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Ian

Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Ian,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Leonard,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Derek

Liked: Amenities
Great experience really clean room and service was great
Stayed 3 nights in Sep 2023
Response from Manager on Sep 12, 2023
Hi Derek,We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

6/10 Okay

Jameson

Liked: Cleanliness, staff & service
Stayed 14 nights in Aug 2023
Response from Manager on Sep 9, 2023
Hello Jameson,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Christina

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello Christina, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Andres,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Andres

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Andres,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Andres

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Bummed
Normally i travel alone. But today i brought my childhood friend along to cut my hair only and was charged for 2. I was a little disappointed because she wasn't staying the night
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Andres, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 Poor

Angelica

Traveled with partner
Disliked: Amenities, property conditions & facilities
Online it said they had a pool. It was out of order since covid. It also said they had breakfast it did not.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Angelica, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 22, 2023
Hello Andres,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Edward C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room, very comfortable. Easy check in and check out. Only thing to complain about is they say breakfast offered, it was 2 choices of cereal and a banana that is it. But there was a fridge and microwave so just bought breakfast at Ihop for the trip and heated up each morning.
Stayed 4 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hello Edward C,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast and your comments about our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Omar,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Ugochukwu

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was advertised but they only gave cereal and coffee with yogurt.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Ugochukwu,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast. We hope to someday have another opportunity to host your stay.

8/10 Good

Tomas

Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello Tomas,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Diana, Spring

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom door paint was peeled off. The bath towel was too small. No paper tissue in the bathroom.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello Diana, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Manager on Jul 13, 2023
Hello Michael, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Bryan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Bryan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Blakely

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hello Blakely,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Hello Angela,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.