7.8/10 Good! (347 reviews)
The room was not ready at 3 PM. We tried checking in around 3:50 and were told it would be another 15–20 minutes. My daughter and I waited about 25 minutes, and at 4:15 the room still wasn’t ready.
They initially tried to downgrade my room because that was all they had available. I explained that not only had we been waiting past check-in, but now they wanted to downgrade a room I already paid for. I asked for some type of compensation. After the two front desk employees went back and forth, they said my original reservation was for an accessible room and eventually put us in what they called an executive suite.
When we finally got upstairs, the room reeked of cigarette smoke even though this is supposedly a non-smoking hotel. There was only one washcloth, the refrigerator was dirty, there was no ice bucket, and the couch was filthy. While waiting downstairs, I also overheard the front desk discussing one of the housekeepers “being in a mood today.”
The worst part happened the next morning. Checkout was 11 AM, and I had the DO NOT DISTURB sign on the door. At 10:40 AM, housekeeping did not knock or announce themselves—they simply opened the door to room 406 while my daughter was changing! There was absolutely no reason for anyone to enter our room without knocking, especially 20 minutes before checkout with a Do Not Disturb sign displayed.
Thankfully, we were only there for one night. From check-in to checkout, this was not a good experience at all.
Reviewed on Sep 24, 2026
