Francis Scott Key Mall Tours

Second Elevator was down the entire 4 days we were there. Constantly waiting for coffee in the morning. The lady at the front desk had the personality of a door knob and treated us like we were interrupted the game on her phone.

We checked in on July 1st and noticed AC was not cooling. Called the front desk and they said they will send someone to reset and no one came. The temperature outside was 102. By the time they offered to change the room we were already in bed. We said we can change the room next morning. They sent a small table fan. Next morning one Engineer was supposed to come and check and they said they couldn’t get in because of the sign. We have gone out for sightseeing. When we got back room was hot.we complained and we had to move our things three times to three different rooms since some of them had no safe no fridge. Finally we settled for a room without fridge. I request you to refund our first night charges since there was no AC. Hope you understand. Thanks Anand Ramachandran

This property is in one of the best locations. Easy access to the metro. A very cool market for food, drinks, desserts and more! The staff is insanely helpful and extremely kind! We will 100% stay here again!