盖茨堡

The cabana king room was lovely, but generally, I did not think the service lived up to the Rosewood brand. The staff were all very friendly, but perhaps they were spread too thin? Examples: the staff in London never ask for our name (and room) as they learn them immediately. Not true here. More importantly, the service throughout was slow. I had to call twice for more bottles of water (they were too small) and waited 45 minutes to get them replenished in our room despite the room having earlier been made up. I wanted to order at the pool (open at 8am) but there was no one there at 9:50. I was told pool service started at 10am. At 10:15 when staff appeared, I was told it started at 11am. In the Conservatory, we watched 3 staff members at the end of the bar for 15 minutes before we got eye contact, and then it was a few more before someone came to see us. By that time, we could no longer order another drink because our dinner reservation was minutes away. Text messaging helped with some things, but it often took a long time for a response; calling the front desk helped. The food at Sul Verde was just okay (we both had pasta); the service was disorganized (for example, 2 servers asked to take our order). The $135 ribeye at the Brasserie was cooked as ordered but was chewy. My best meal was a smash burger served poolside. With the prices the Rosewood charges, expectations run high. Unfortunately, only the spa seemed worth the premium cost. We won’t return.

We really enjoyed our stay at Cambridge Beaches Resort, but I wanted to share some advice about transportation that may help future visitors. If you’re planning to travel from the resort toward Horseshoe Bay Beach or Hamilton using the public bus, don’t rely on it as your only transportation. During busy times, the buses are often already full by the time they reach the resort, due to cruise ships and they may pass by without stopping because they have no room for additional passengers. This happened to us more than once. If you plan to explore the island frequently, you may want to consider renting a scooter or another form of transportation. If you choose a scooter, be extra cautious. Bermuda’s roads are narrow, winding, and can be challenging, especially for riders who are not experienced. Also, always be prepared for changing weather. Bermuda’s weather can change very quickly, with brief rain showers appearing and disappearing within minutes. Carrying a light rain jacket or small umbrella is a good idea, even if the day starts out sunny. Hopefully this helps future visitors plan ahead and enjoy everything Bermuda has to offer.