9.4/10 Exceptional! (487 reviews)
**BEWARE BEFORE BOOKING**WORTH READING**MIGHT SAVE YOU SOME FRUSTRATIONS
I rarely write reviews but my experience with this hotel left me no choice. **This review is long but hopefully it will spare another family the same frustrations that we encountered with this place.**While this hotel is listed as 5 stars, there are several factors in my opinion that make it a 3-4 star @ the most despite its elegance & great location.
#1- This is not a family hotel. The hotel has no outdoor space at all except for an outdoor patio located on floor P2 that’s also the location of one of their ONLY 2 restaurants where you can eat dinner even if you choose and pay for their 1/2 board option. There’s no courtyard, the pool is inside and it doesn’t even have a hot tub/jacuzzi.
#2- The main dining room is only open for breakfast & lunch. For some reason, they close it for dinner which I’ve never seen before. Even then, one day during our stay there was a “private event” being held there during lunch and some of the staff told us we couldn’t come in for lunch. A 3rd staff member had to be called and told them they could let us in. So if you pay for 1/2 board, you’re left with only 2 places to eat dinner, the Walima restaurant & the Hudson. ***But here’s what makes this even worse.***They also often have “private events” during lunch & dinner times @ those only 2 available restaurants, and when they do, guests are not allowed to eat in them during those “private events”. #3-Extra charge for
Reviewed on Apr 26, 2025