Gilsland Vacations from $772

Very frequent room cleaning compared to mostt stays

All the staff was very kind and caring, but the breakfast service needs a tweak. It's too slow and not well coordinated. Probably a self-service buffet would be a better option.

In general the hotel is nice. Lifts are quick, if a little confusing, because of the need to validate each upward journey. Breakfast was good as was the view. The air-con was insufficient to maintain a nice temperature with a winter duvet so I slept on top of the duvet so as to not overheat. My main complaint is that I booked a twin and got a double handicapped suite! The suite was nice but having to sleep with my adult son did not make me or him happy. For that reason sleep was intermittent, however, the bed itself was comfortable. Other issue was that the recommended parking (Printworks) is about a block away and is not dead cheap. If it's raining then getting your luggage to and from your car will be a issue. We were lucky.

The check-in process was slow. The room had one dining chair missing from the table and the soundproofing was not effective. I could hear the lift and also streetnoise as the window did not tightly close. The space was great and the breakfast was good.

So having arrived at 3pm i got settled got to the gym etc, just about to cook dinner as the apartments have a kitchen and i hear the door lock go, and a lady with her bags enters my room. Having both looked shocked we went downstairs (we were not together to make it clear) to find out why we were both allocated the same room, to this day I still have no idea how one member of staff allocated me a room and another member of staff didnt know I was in there. I was certianly not impressed and the lady wasnt either, if it had been the opposite way round and I had walked into her room would have been a much worse story, poor indeed...