“I felt that this property displayed discrimination, because we were told that the information saying that the room wasn’t paid for when my [black] brother went to check in. I wasn’t there. And I had to call Expedia to resolve the matter.”
“What an amazing place and the mgt. was so kind and considerate. I went back twice on my return and was in a bind as I was driving late at night. The mgt. helped organize a room through security since they were not on site due to my timing. So helpful and when mingling with guests there was only a positive vibe (both times).”
“At first the reception denied that they had my booking. Swakopmund is the only place I’ve experienced this problem, twice. However, they redeem themselves some by offering an upgrade and fixing me a take away breakfast for my early departure.”