“Our whole family (6 kids across 4 families) all chose this hotel for the pool. We showed up after a long drive to get here to find out the pool was close, despite being on the phone with them the day before with no mention from staff. Nothing on the website said the pool was closed. No effort to offer discounts or process or procedures in place to notify guests that their main amenity is out of service. Will not stay here again for that reason, despite the fact that it was clean.”
“Our whole family (6 kids across 4 families) all chose this hotel for the pool. We showed up after a long drive to get here to find out the pool was close, despite being on the phone with them the day before with no mention from staff. Nothing on the website said the pool was closed. No effort to offer discounts or process or procedures in place to notify guests that their main amenity is out of service. Will not stay here again for that reason, despite the fact that it was clean.”
Matthew