8.4/10 Very Good! (1,396 reviews)
Due to significantly delayed flights, I arrived at the hotel at 3:15am. The front desk attendant had a seriously bad attitude, treated me like an inconvenience, and told me I'd have to wait 20 minutes before she could check me in. I was exhausted from a full day in three airports and two flights, but posted up on a couch in the cafe area by the front desk and waited patiently. I kept an eye on the clock, and lo and behold, precisely 20 minutes later, she called me over to the desk and said I could check in, and I finally got to my room at 3:45am. The whole thing amounted to an arbitrary 20-minute delay, and maybe they are not equipped to check people in that late, but travelers sometimes get delayed by things that are completely out of their control, like I did with the storms over Chicago that day. After spending 15 hours between airports and planes, all I wanted to do was get to a room and rest. I've never been treated like that at any hotel, it's completely inexcusable. The room was not very clean either, a lot of dust on everything and there was a clump of hair stuck to the switch on the lamp by the bed. Really poor experience overall.
Reviewed on Jul 3, 2026
