“Checking in is a problem, particularly for people who do not have Internet access everywhere they go, or are not IT saffy. Another guest helped us to get the address and pick up a card so we could enter the facility. In the room was a note that you could pick up an access card elsewhere, which has no purpose at all as you cannot read this note until you are in your room. This note should be posted at the entry door in clearly readable letters. Orange notes on a white background are difficult to……
“staff is soooo rude. i booked twin beds, but they just gave me a double bed, refused to help me out,said i didnt book twin room. i insisted, they even asked me show my booking.i showed them, they still said no ! untill i asked them show me whats the message that they got from hotel.com, they finally gavet me a twin room with a black face!”