Find Great Barrier Reef motels from $64

"The room and facilities were very nice and we definitely had a comfortable stay. However, check-in took quite a long time, despite three employees on the desk. Two of them appeared to be struggling with iPads. There was a family who apparently had been waiting until 3pm for their room when check-in is from 2pm. You are also asked to send through room service via the app, but when it comes to the payment screen it didn't work. We tried multiple devices and credit cards before phoning reception who took our order. It seems like Shangri-La has possibly cut back the budget for staff and their systems and it shows as things aren't as streamlined as you'd expect for this brand."

"Clean and great location separated by a small road from the esplanade. Staff was nice. Everything was satisfactory. The rooms are dated and worn out. "

"Wonderful as always. Great go to for Townsville stay"

"Great view from our apartment. Bed was comfortable will be back to stay again in the near future"

"Lovely place to stay. Housekeeping do a great job everyday. Super comfy bed and pillows. Great restaurants. "

"The hotel is quite tired and a little run down. The cleaning wasn't very good, the bathroom floor was a bit sticky and the doors and walls were quite grimy. There's not enough lighting which made reading difficult. The breakfast was very good and varied. The staff were friendly and helpful with any enquiries. The pool temperature was a little cold and could've done with 4-5 degrees higher and the spa way too cold. "

"Shuttle from marina and to airport was well organized and handy. Luggage storage available. Great view of reef and short walk to beach and golf buggy pickup. Hotel pool was large good. Some aspects of room and loungers etc slightly dated. Small issues like no socket on one side of bed for charging. Overall great and would recommend."

"Friendly and professional staff! Amy and Alexandra were very attentive and addressed all our questions! The hotel room was clean, comfortable, and had great views! "

"Beautiful hotel in a great location. Rooms were lovely and clean. The beds were so comfy. The only complaint is the wifi. If you have kids that need wifi, you may want to look at another hotel. "