Greentown Vacations from $525

Lack of cleaning/dusting in the lobby. Lift floor filthy for 3 days (not vacuumed). Room light switches were grubby. Room reeked of cannabis! Staff offered to spray it but frankly, the smell would not have gone away. It was present for 4 days! Nice toiletries, room was made up daily, fresh water supplied & towels changed.

I loved this hotel and its proximity to the theatre district. We walked everywhere. Room was sufficient and clean. Great price. My only complaint, we returned from a show one night and our keycard wouldn’t open our room door. Back down to the desk, where they act like it is completely my fault. Treated me like I didn’t know what I was doing. What has happened to customer service. A simple, we’re sorry, let me get you a new keycard would have been nice.

Buffet breakfast was very good

Great stay at the Sofitel New York! The hotel was very clean, the beds were comfortable, and the staff was excellent from check-in to check-out. Everyone was friendly and helpful, which made our stay even more enjoyable. We would definitely stay here again!

Easy and early check in. Staff was welcoming and helpful. Traveled with a family of 4 (two kids), so the unit was more than enough space and the location suited our needs. Gym and laundry room was a plus! Would definitely stay here again.