Harmon Vacations from $366

Beautiful facility and great location. Desk clerk at check-in wasn’t friendly, nor thorough in explanations. Same clerk at checkout promised an emailed receipt. Nada. Their service is reliant on using their RIU app. When arriving tired with a busy agenda, I don’t want to have to get familiar with their app. I’ve since discovered that my credit card charges are bill off by $107, in loosely described charges that didn’t match up with Hotels.com’s Receipt. Difficult to get through to someone at the hotel, since arriving home, to explain the unexpected charges. OK, RIU, you win, I’m tired of chasing. However, you’re scratched from any of my future business system-wide, despite an otherwise great facility in Chicago.

Great location in the West Loop. The rooms are big and the beds are comfy. We’ve stayed there three times. The outdoor theatre shows great films and has an outdoor bar. Coffee shop is in the lobby. There’s not really a fun bar, but lots of places to have cocktails in the neighborhood. A lobby fireplace would be a nice addition in the lobby for cold Chicago nights.