"I wanted to like this hotel, but unfortunately, I didn't enjoy my stay.
My room was at the front of the building and had single-glazed windows, which meant I could hear almost everything happening outside. Buses idled beneath the window, people shouted in the street, and the constant noise made it difficult to get a decent night's sleep.
The room itself felt tired and I suspect that ten years ago it would have looked quite smart, but time has not been kind to it. The wallpaper was peeling in places where it had been scratched, and the overall impression was one of a hotel that had aged.
The room was also cold. Despite trying to adjust the air conditioning, I was unable to get the room to a comfortable temperature. To make matters worse, the illuminated mirror light could not be switched off, meaning I spent the night trying to sleep with a light permanently glowing in the room.
Breakfast was another disappointment. It arrived almost immediately after ordering, suggesting much of it had been prepared in advance, and several items were only tepid rather than properly hot. A good breakfast can rescue an otherwise average stay, but sadly that wasn't the case here.
I was also offered a 10% voucher for food and drinks if I chose not to have my room serviced. While I understand and support environmental initiatives, I would rather see hotels focus on providing a comfortable guest experience first and foremost.
I left disappointed and would be reluctant to return."
