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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Comfortable hotel near Blue Ridge Mall

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Interior detail
Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Dinner served, American cuisine
Reception
Reviews
6.8

Popular amenities

  • Restaurant
  • Pool
  • Hot TubHot TubHot Tub
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Parking includedParking includedParking included

Explore the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792
  • Popular LocationBlue Ridge Mall3 min drive
  • Popular LocationSaint Paul Mountain Vineyards6 min drive
  • Popular LocationElijah Mountain Gem Mine10 min drive
  • AirportAsheville, NC (AVL-Asheville Regional)12 min drive

Most relevant reviews

ExperimentalCarousel

2/10 Terrible

The hotel has no breakfast, no gym, spa has been down for a year and no wifi. I called to confirm my reservation and was...
Anne
Jun 2, 2024
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Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2/10 Good

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

8.1/10 Very Good

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

7/10 Good

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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$111 total
includes taxes & fees
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About the neighborhood

Hendersonville

Located in Hendersonville, Cascades Mountain Resort, Ascend Hotel Collection is near the airport and in the mountains. Blue Ridge Mall and Southridge Shopping Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Elijah Mountain Gem Mine and Green River Adventures. Saint Paul Mountain Vineyards and Jump Off Rock are two other places to visit that come recommended. Relax and indulge in the area's winery tours and health/beauty spa, or seek out an adventure with hiking/biking trails and horse riding nearby.
Visit our Hendersonville travel guideOpens in a new window

What's nearby

  • Blue Ridge Mall - 3 min drive
  • Saint Paul Mountain Vineyards - 6 min drive
  • Jackson Park - 7 min drive
  • Elijah Mountain Gem Mine - 10 min drive
  • Jump Off Rock - 18 min drive

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-Fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel near Blue Ridge Mall
Located close to Saint Paul Mountain Vineyards, Cascades Mountain Resort, Ascend Hotel Collection provides a poolside bar, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the 3 spa tubs. The on-site American cuisine restaurant, Old Orchard Tavern, serves dinner. Free WiFi in public areas is available to all guests, along with a garden and a fireplace in the lobby.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self parking
  • Smoke-free premises, a TV in the lobby, and a 24-hour front desk
  • Concierge services, a vending machine, and 3 meeting rooms
  • Guest reviews say good things about the helpful staff
Room features
All 100 rooms include comforts such as air conditioning. Guests reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 spa tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (2,100 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1960
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Spa tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Cascades Mountain Resort, Ascend Hotel Collection?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Cascades Mountain Resort, Ascend Hotel Collection on Jun 24, 2024 start from $71.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cascades Mountain Resort, Ascend Hotel Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cascades Mountain Resort, Ascend Hotel Collection?

Self parking is free at this property.

What time is check-in at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in start time: 4 PM; Check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Cascades Mountain Resort, Ascend Hotel Collection?

Check-out is at 11 AM.

Where is Cascades Mountain Resort, Ascend Hotel Collection located?

This family-friendly Hendersonville hotel is located near the airport, within 3 mi (5 km) of Blue Ridge Mall and Saint Paul Mountain Vineyards. Elijah Mountain Gem Mine and Jump Off Rock are also within 9 mi (15 km).

Reviews

6.8
Rating 10 - Excellent. 268 out of 1005 reviews" "
Rating 8 - Good. 244 out of 1005 reviews" "
Rating 6 - Okay. 203 out of 1005 reviews" "
Rating 4 - Poor. 160 out of 1005 reviews" "
Rating 2 - Terrible. 130 out of 1005 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Anne, Kennesaw

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has no breakfast, no gym, spa has been down for a year and no wifi. I called to confirm my reservation and was told that they were cancelling reservations for 2 days due to no hot water. Debbie refused to initiate a relocation to another hotel. I had to call Expedia and they helped me. They still were taking reservations for this hotel with no hot water. I really hope this hotel can get it together I used to live going here before camp each year. Choice privilege should close it down until they can properly run it.
Stayed 1 night in Jun 2024

2/10 Terrible

Johnathon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

amanda

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs some much needed TLC. Very run down.
Stayed 4 nights in May 2024

2/10 Terrible

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Clarence, New York

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at cascade mountain resort for one night i was booked for 4, and it was one of the worst experiences I've ever had. I strongly believe this property should be removed from the website to prevent others from having a similar experience. First, the cleanliness of the property was unacceptable. Upon arrival, I noticed that lobby was unclean, and there were stains on the carpet and all the lobby furniture. It was evident that the property had not been properly cleaned a while which is completely unacceptable the wi-fi was non-existent in the rooms, overall my stay at the cascade mountain resort was a nightmare. i ended up checking out the next morning an checking in to the best western across the street. I urge you to remove this property from your website to protect other travelers from going through what I did. Save your money and sanity, and book else where Clarence Jackson 5/22-5/25/2024
Stayed 3 nights in May 2024

4/10 Poor

Lori

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Absolutely no wifi except at front desk, no amenities except for pool the pool was very nice indoor pool but no hot tubs working, the place looked like the owner was barely keeping it open and it looked online and stuff that was there that I don't understand why you couldn't use was beautiful looked like if it was running properly would be a great place to go but it was not.
Stayed 2 nights in May 2024

2/10 Terrible

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Hayley

Traveled with family and small children
This stay was absolutely horrible!! We get there and are told the hot tubs are down, the fitness don’t work, the drink machines are out of order, no breakfast, no restaurant. We paid over $250 for 2 nights for my sons birthday, we found dirty men’s boxers in the drawer, there was blood stains on the kids sheets, and hair all over it. We asked for a refund, and they only give us $40 back, this is unacceptable, definitely do not ever go to this hotel. Even the lady running the desk at the time of our visit said she knows how bad the rooms are and understands our frustration. That is RIDICULOUS.
Stayed 2 nights in May 2024

6/10 Okay

Shirley

Traveled with group
Disliked: Staff & service, property conditions & facilities
The services were not operational. Rooms were not adequately equipped. Lights were out. Two hangers in a closet.
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Beautiful
Stayed 1 night in May 2024

2/10 Terrible

Troy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, Musty smell, dirty sheets, paint peeling off the walls and ceiling.
Stayed 3 nights in Apr 2024

6/10 Okay

Sasha

Business traveler
Disliked: Cleanliness
The only thing I did not appreciate was the bed bugs and them acting like they couldn’t fix me a room for free. They actually told me they didn’t have a room But expedia said other wise
Stayed 2 nights in Mar 2024

6/10 Okay

Trent

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities
No hot tub no wifi no breakfast no workout room,restaurant shut down game room is gone drink machine/no vending machines its slowly going down and its sad bc this place was beautiful,and booming but just like most the plandemic messed everything up
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer Ann

Liked: Staff & service
Disliked: Cleanliness, amenities
False advertising hot tub was out of order, restaurant not open& hallways smelled like urine. Also in the room saw 2 live roaches!
Stayed 2 nights in Apr 2024

6/10 Okay

David

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Has an amazing pool in the middle. Resort has much potential but needs updating and gym, hot tubs need fixed.
Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Sophia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mouse in our room and room service did not take care of room before we came in. Lots of hair, dirty pillow cases, and even things leftover from previous guests.
Stayed 4 nights in Mar 2024

6/10 Okay

Clinton

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
This place is an economy lodging experience. The swimming pool was nice but the rooms and interior areas of the building are aging and need repair. Staffing is very limited. We had to go find towels and toilet paper in storage closets. There also looked like mold in the bathroom due to no working fan.
Stayed 5 nights in Mar 2024

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
No wifi, no towels, no breakfast, cafe and restaurant on the property were closed. The beds are awful to sleep on. Linens were stained. Pretty sure we heard mice in the walls.
Stayed 2 nights in Mar 2024

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted very friendly by the front desk manager. Hotel smelled very clean & is very charming inside. She was up front with us about wifi issues, hot tubs were not on & they do not serve breakfast any longer. Made sure we were okay with it before proceeding & processing our payment. Very nice pool & with a great big spiral slide. Pleasantly surprised that the room had Directv with tons of channels. I would absolutely recommend to anyone coming through with a young family. King bed with a pull out sofa was perfect for 2 adults & 2 teenagers.
Stayed 1 night in Mar 2024

10/10 Excellent

Vitalii

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience. Nothing worked, the hotel was empty. A GHOST TOWN. There was no Wi-Fi, there was no hot tub, no gift shop, no restaurant or café, there were kids running around who clearly belonged to someone who was employed there because they were running all around the back of the counter as well. We arrived late in the evening on the 21st, we went straight to bed. Upon waking up in the morning, I go to get in the shower to only realize that there is no hot water. When I brought this to the attention of the front desk they seemed to not be surprised at all. Even though the website gave all these false advertisements, they did not see the need to refund the night that I actually stayed there either.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect property for our getaway. The house felt just as if we were at HOME ❤️🏡The park right out the back door was such a nice surprise. We even bought tennis rackets from the local super awesome flea market and had a blast playing tennis together there. 😎 Appreciated all the little touches that made our stay so comfortable
Stayed 1 night in Mar 2024

8/10 Good

Credella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Carolyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was dirty. Bed sheets were stained. Place was rundown & not at all what the pictures portrayed. We had to get our keys reset multiple times, and the young lady at the front desk was very rude. Made us feel like we were a bother to her. The restaurant was not operating and there was no fitness room. This place sucked!
Stayed 2 nights in Mar 2024

General hotel information

Reasons to Book
Indoor Pool & Property Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Star Rating
3.5