Highland Castle Hotels

"I needed some rest and relaxation. The Ameristar Hotel provided that for me."

"Everything was cool!"

"Ms. Barb the server in the dining room for breakfast was wonderful!! She is personable and exhibited excellent customer service. She has more energy than most seniors you will ever meet! Oh, and by the way, breakfast was exceptionally delicious. "

"Great property. "

"The service host Sam was extremely helpful!! He made sure my check-in was smooth. Going in and out for the day, he greeted us with a smile and laughter as we joked with him. He made the stay that more pleasant. But the hotel could do more as far as the breakfast. Such a horrible idea breakfast included "

"All services and staff were friendly and competent. Only wish there was a Room Service and Breakfast guide in the room."

"The manager Ciara, the kitchen staff and the evening housekeeping/ maintenance crew were great They took care of our needs. The day shift housekeeping staff barely spoke English if any and didn’t do anything we asked like give us towels , take trash And dirty towels from room. The whole day would pass and the evening crew would have to get it for us. The front desk staff with exception of Ciara had NO customer service skills at all. They checked you in by telling you to “fill out this paper”, “ I need your ID”, there would be no other communication as We checked in and I had to ask about charges because no explanation was offered and when we checked out the young lady at desk refused to give me a receipt for my stay she told me “ you can get it from the people you booked through “ even though I asked her to give it to me and that I have never had a receipt come from the third party company. She still refused. We made the best of our stay, pool was ice cold so couldn’t enjoy that and we won’t be staying here again but the staff that did help us is the reason I rated it the way that I did because I didn’t want the few negatives to over shadow the staff that were great and did a wonderful job helping us but this comment is for feedback purposes so maybe when others come there can be a few changes made to make the overall experience great for everyone!"

"Love it"

"This was one of the nicest hotels I've stayed in. Big room with a separate sitting area, everything new and clean and modern design. It was a little bit of a trick figuring out how to get to their parking (you have to check in first, then use your key card to get in and get out), but I really appreciated that after we checked out we could leave the car there until 3, so we were able to leave the car there while we did stuff in the morning. It took a surprising amount of time to get an Uber (13 minutes). There were a lot of food options in easy walking distance. The hotel also sells breakfast, but we didn't try that."