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"The staff was incredibly friendly & helpful. They will make you coffee or cappuccino in the morning if asked, which was huge. "

"Such a lovely hotel and the proximity to our events was perfect. The rooms were nice and comfortable and the customer service was beyond reproach! We will definitely stay again next time we are in the area. "

"We stayed in a family suite. Both rooms were large. The beds were comfortable. "

"Great customer service "

"The main lobby is gorgeous! The view from my room was incredible!"

"The view @ location was amazing!!!!"

"We were really happy with our experience at the Palmer House. The room was really nice and the hotel was in walking distance to Millennium Park, Grant Park, shopping, etc. We were dining and a manager came up just to say hi and find out if we were happy (we were). He started talking about how Palmer House invented the brownie and gave us brownies to try (delicious!). This was Lollapalooza weekend and he clearly had a lot to do - he still took the time to give individual attention. Very impressed with the service. The Lockwood Room is also gorgeous. It’s a great place to grab drinks. (And for coffee addicts like me, there is Starbucks on the property.) Very happy with our experience - perfect from start to finish. We will be staying here again. "

"Close to the train"

"The rooms are small but everything else was amazing I upgraded to a wheelchair room "