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Hampton Inn Houston-Willowbrook Mall

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Featured Image
Indoor pool
In-room safe, blackout drapes, iron/ironing board
In-room safe, blackout drapes, iron/ironing board
In-room safe, blackout drapes, iron/ironing board

Overview of Hampton Inn Houston-Willowbrook Mall

Hampton Inn Houston-Willowbrook Mall

2.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

  • Popular LocationWillowbrook Mall6 min walk
  • Popular LocationHouston Methodist Willowbrook Hospital14 min walk
  • Popular LocationAerodrome15 min walk
  • AirportHouston, TX (IAH-George Bush Intercontinental)24 min drive

Choose dates to view prices

About this area

Houston

In the suburbs, Hampton Inn Houston-Willowbrook is in Houston's Willowbrook neighborhood, an area with good shopping. Travelers who have shopping on the agenda can visit Willowbrook Mall and Vintage Park, while those looking for another kind of activity may want to check out Houston National Golf Club. Looking to enjoy an event or a game? See what's going on at Aerodrome or Sam Houston Race Park. Guests appreciate the hotel's quiet location.
Popular Location

What's nearby

  • Willowbrook Mall - 6 min walk
  • Houston Methodist Willowbrook Hospital - 14 min walk
  • Aerodrome - 15 min walk
  • Champions Golf Club - 4 min drive
  • Mandolin Gardens Park - 5 min drive

Getting around

  • Houston Station - 25 min drive
  • George Bush Intercontinental Airport (IAH) - 24 min drive

Restaurants

  • Kirin Japanese Seafood & Sushi Buffet — 3 min walk
  • Olive Garden — 6 min walk
  • Becks Prime — 7 min walk
  • Fuddruckers — 7 min walk
  • Saltgrass Steak House — 11 min walk

About this property

Hampton Inn Houston-Willowbrook Mall

Suburban Houston hotel in Willowbrook, walk to Willowbrook Mall
An indoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. All 74 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and coffee makers. Other amenities available to guests include free local calls, hair dryers, and safes.
Hampton Inn Houston-Willowbrook offers 74 accommodations with safes and coffee/tea makers. 43-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6 AM–10 AM
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds

Bathroom

  • Hair dryer
  • Shower/tub combination

Entertainment

  • 43-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hampton Inn Houston Willowbrook
Hampton Inn Willowbrook
Hampton Inn Willowbrook Hotel
Hampton Inn Willowbrook Hotel Houston
Hampton Inn Willowbrook Houston
Willowbrook Hampton Inn
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Hampton Inn Houston-Willowbrook Mall Hotel
Hampton Inn Houston-Willowbrook Mall
Houston Hampton Inn
Hampton Inn Houston-Willowbrook Hotel
Hampton Inn Hotel
Hampton Inn Houston Willowbrook Mall
Hampton Inn Houston Willowbrook
Hampton Inn Houston-Willowbrook Mall Hotel
Hampton Inn Houston-Willowbrook Mall Houston
Hampton Inn Houston-Willowbrook Mall Hotel Houston

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 176 out of 300 reviews
5 - Excellent 59%
Rating 4 - Good. 84 out of 300 reviews
4 - Good 28%
Rating 3 - Okay. 19 out of 300 reviews
3 - Okay 6%
Rating 2 - Poor. 11 out of 300 reviews
2 - Poor 4%
Rating 1 - Terrible. 10 out of 300 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

3.7/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
When making reservation pictures showed a nice pool and spa. Both totally empty when we checked in.
Stayed 1 night in May 2021

1/5 Terrible

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
(During end of covid, but precautions still in place) Check in around 10pm, have about 30 people congregating in the area where breakfast is usually (extremely loud where you couldn't hear the front desk agents), with about 10 kids running up and down the hall screaming. Told that breakfast is not the hot breakfast as advertised (cause of covid) (but they're allowing congregating of people), The pool is drained, and the hot tub is drained; those are closed as well. Get in elevator, and it gets stuck, have to call someone to help unstuck us. (Take the stairs) Get to the room, and it is not setup with a rollaway bed or sofa bed bedding as requested. Call and they say 'we have no control what's put on expedia, we dont have any roll away beds', They bring bedding which consists of 1 sheet for the sofa. There's 2 towels in the room (expedia said room booked 5 people), we call for 2 more, they bring one. I go to the front desk to get bedding and get a Blanket (yay). Ask for 2 pillows, get 1 pillow as that's all they have. I have to ask for a cover, and get 5 pillow covers.... Not sure what else to say, the ball was dropped here in several ways. Won't be going back and would suggest others not book here.
Stayed 1 night in May 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly employees, the greetings at the door. Everyone was just so respectful and super nice.
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and
Stayed 2 nights in May 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Their coffee is totally disgusting ! Just brown water !
Stayed 3 nights in May 2021