2/5 Poor
Tammy, Bloomington
Traveled with family
Jun 27, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was brief by design, but we would not have stayed any longer. When we checked in with a reservation, they couldn't determine if they had already given our room to someone else. Then when we walked into our room, there was a very musty smell that was so strong I brought in deodorizers and sprayed multiple times so that we could sleep. The beds had visible stains on the white comforters and the sides of the beds and the skirtings were very badly stained. We brought in our own bedding to lay over the hotel sheets - it was that bad. Breakfast was supposed to be served until 10, but they were out of most protein-type items by 9 and weren’t going to be refilling, I was told when I asked. Lastly, as we were moving our items to our car at checkout, the cleaning staff asked us repeatedly if we were leaving. We were right at checkout time, but felt harassed as we were clearly emptying the room.
Given that we only needed the room for one night on our trip, we chose a cheaper hotel - guess we really got what we paid for!!
Stayed 1 night in Jun 2022