8.2/10 Very Good! (1,131 reviews)
I’m very disappointed with our stay. We’ve stayed here many times over the years and have never had a negative experience, which makes this visit especially disappointing.
I’m not sure if it’s related to the ResortPass guests, but people were arriving as early as 8:00 a.m., placing towels on lounge chairs, and then leaving for hours without ever using the pool. As a result, there were virtually no chairs available for guests who were actually at the pool.
To make matters worse, this morning there were four empty lounge chairs available, but a security staff member at the pool rudely told me they were reserved for the owners. Watching chairs sit empty while paying guests had nowhere to sit was incredibly frustrating, and the interaction itself was unprofessional.
The service was also far below what we’ve come to expect. We waited more than 45 minutes for our food, only for the order to be incorrect when it finally arrived. In addition, our room was never cleaned overnight.
We had originally planned to extend our stay. We came with family and booked connecting rooms, but the experience was so disappointing that our family member decided to leave early, and we no longer felt comfortable extending our visit.
This experience was completely unlike the level of service we’ve always received here. We have always enjoyed staying here, which is why this visit was so disappointing. I hope management takes these concerns seriously, as this experience has made us reconsider returning
Reviewed on Jul 4, 2026
