9.4/10 Exceptional! (142 reviews)
We booked several hotels for our stay in Dubai and used this hotel for the last night, booked 2 rooms but when we arrived for check in apparently only 1 was showing on their system. I then had to evidence my reservation so another room was booked for me. That wasnt pleasant. It wasn't a warm welcome or check in. Staff were professional but not friendly or nice so on that basis I didnt feel excited. I had to ask about events & facilities as this wasnt mentioned to me. I found that extremely odd considering it was quiet and not a single other customer was at check in or in the lounge area so they were not busy at all! Breakfast the next day was different. We had a host who kept coming over and checking on us, at one point I wanted to ask to leave us alone it was too much. I called to ask for late checkout and was told I would get a call back, I then waited 2 hours and then called again and was told yes until 4pm and theyre sorry this wasnt communicated. I called at 3.45 pm To ask for assistance with luggage and waited in my room rather than leaving my belongings. At 4.30 pm! I had a call asking if I wanted to extend my stay as I hadn't checked out, I explained ive been waiting for assistance with cases. The lack of communication really let it down, I wasnt happy at all. The pool was ok, nothing to shout about for this hotel for me sadly. Other than the toiletries in the bathroom.
Reviewed on Jun 4, 2026
