4/5 Good
Trace
Business traveler
May 6, 2022
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel, Clean, Tidy, Modern, Friendly Staff, Check In great. I recommend staying here BUT something was NOT GOOD! When departing at 4:30am on 30 April I asked the Concierge to arrange a Taxi for me to travel to the Airport. Unfortunately what the Concierge arranged was a White Sedan with No Taxi signage. I questioned if this was a proper Taxi and the Concierge advised me that it was. I questioned if it had a Meter for calculating the correct fare, and the Driver said yes even though there was not one to be seen anywhere. I asked the Concierge to arrange a proper Taxi for me but he refused and insisted that this was a proper Taxi. The Concierge then started negotiating the fare, starting at 120AED but I continued to insist that he arrange a proper Taxi. The price then dropped to 100AED. I continued to request a proper Dubai Taxi with a Meter, and the Concierge replied with "how much do you want to pay?". Not the answer that I was looking for. The Concierge also questioned how I intended on paying, Cash or Card? Not sure what that had to do with anything. At that moment an actual Official Dubai Taxi arrived dropping someone else off, and I asked the Taxi Driver if he would take me to the Airport which he did. On arrival at Dubai International Airport Terminal 3 I paid 78AED as was shown on the Meter of the Official Dubai Taxi and received my official receipt so that I could claim the Taxi Fare back from my Employer. NOT IMPRESSED WITH THE CONCIERGE.
Stayed 2 nights in Apr 2022