Definitely not a 4-Star Hotel!
Posted Sep 10, 2014
Booked through Expedia unpublished rates and when we got to the hotel, they could not find our booking. We were told by the staff that we would have to pay again (after being charged on my card by Expedia).
We asked if they could book the train ticket for us and they agreed. Went to the room and called reception to which we were told it's better to just go to Park Station.
Anyways, the hotel later called a driver to take us to Park Station to get our train tickets. I constantly asked if we were to make it in time since we did not know when the ticket office closes and the staff reassured us time after time that we were good. Once we got to Park Station, the office was closed (closes at 4). We did not just pay the driver, we also wasted our time. Upon going back to the hotel, the receptionist said that when she called, the office was still open (half past three). As if the booking office was next to the hotel! Then, the manager brings up our reservation problem once again, after they had said it'd be okay for us to stay the night. Things are sorted and then the manager comes to "apologize". I never heard a sorry in his sentences, he started with a "…I know how you must feel, you are in a different environment, you don't know the language…" And he kept on blabbering. I really wanted to ask right then and there… "If I don't know the language, then were you speaking in Chinese or Spanish to me?" Apparently, my English sucks and I could not communicate. Poor me?