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"The only recommendation would be for the Japanese restaurant to use less garlic when making the fried rice. The breakfast buffet and dinner buffet offered a large variety of choices-fresh and delicious. We recommend a stay in an ocean view suite for couples who plan to visit. It offered an outdoor soak tub to allow one to watch the sun set into the sea. Little things made the differences at the Shangri-La Rasa Ria: • cold face towel when sitting by the pool • family friendly pools and activities for those travelling with little munchkins • accessibility friendly • located right on the sandy beach • multiple pillow options - AMAZING! • laundry service at an amazing price • a thank-you note from the room attendants sealed the deal on the day of check-out Service was excellent from the moment we arrived to the sad moment when we had to leave. Looking forward to another stay soon!!!"

"Spacious clean rooms. Friendly staff. Incredible food. Excellent location- walking distance to the food markets, Sunday markets, the ferry port and malls. Special mention again to all staff there- extremely friendly and helpful. We had a great stay, thank you!"

"Staff & Hotel Management are super friendly and accommodating. "

"The Shangti-La is just a step up from other hotels. Yes, it's big and busy but the staff go out of their way to really spoil you. I'm vegan and they bent over backwards to ensure I had a great breakfast, sent soy milk to my room tweaked dishes so I ate well. And the location - oh my. We stayed in a garden room and could walk straight out looking at the sea. Room had a shower and a bath, was well stocked. Water in the fridge every day. Their Spa was great too. I can't think of anything bad about the place. We just didn't want to leave. "

"Quiet and room is spacious "

"Great family friendly hotel "

"Clean, comfortable rooms. Great location. Value for money."

"This is a modern city type hotel beautifully decorated, with easy access to nearby restaurants, ideal for a short stay visiting Kotakinabalu .Ms Linda, front desk manager and her team at the reception were outstanding. This greatly professional staff , made our stay a memorable one. Will be back"

"Good hotel and friendly staff"