Vacation to Kapolei

This was overall a good hotel but had some ridiculous charges for umber/chair rentals. $6 to air up a floaty at the beach. $175 fee to stay later on the day of departure. I would not choose this hotel when returning to Hawaii.

There were a list of things wrong with our stay and it's only been 3 days. As soon as we checked in, the sheets on the queen bed smelled vinegary/mildewy, the shower had an empty shower gel bottle, we asked for a replacement and it did not come until we had to ask multiple times. The shower drain was clogged with hair as well. We asked politely (multiple times once again) for extra towels and it took them 4 hrs to deliver it. We had to ask a staff member for the direct source of where to get the towels ourselves since no one wanted to bring us any, only then did they finally decide to bring them to our room. There was a lot of handprints on the wall art as well, probably missed by cleaners. Front desk charged me $2,000 on my card when it was already paid full on Expedia, I had to call Expedia on my first day of vacation to refund the overcharge that the hotel did. We went to a nearby hotel to help us get a rental for a wheelchair for one of our guests, the front desk in the morning did not offer to help call and provided an out-of-date/incorrectly informed flyer for the wheelchair company that they recommended. The Hyatt hotel next door offered help quickly when checking the up to date wheelchair companies. The only positive I can possibly think to mention is the night shift Front desk clerk, Derek, was helpful and kind.

The property was okay. Shopping stores near by. Only thing i notice is if you make reservations on Expedia you'll get no balcony. I take that back, you will have a tiny small balcony with a big pillar in the way. If you make Direct booking thought Hotel, you will have a full balcony.

Lobby staff were very helpful.

Gorgeous property right on the ocean which brought out feelings of old Oahu.