Does Secret Cliff Resort Phuket have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 7:00 AM–7:00 PM.

Is Secret Cliff Resort Phuket pet-friendly?

Yes, pets are allowed at this property. There's a fee of THB 400 per pet, per night.

How much is parking at Secret Cliff Resort Phuket?

Self parking and extended parking are free at this property.

What time is check-in at Secret Cliff Resort Phuket?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Secret Cliff Resort Phuket?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Secret Cliff Resort Phuket provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of THB 2 per vehicle applies.

Where is Secret Cliff Resort Phuket located?

Situated near the beach, this spa hotel is 0.5 mi (0.8 km) from Karon Beach and 2.5 mi (4 km) from Patong Beach. Kamala Beach and Rawai Beach are also within 12 mi (20 km).

Secret Cliff Resort Phuket Reviews, Deals & Photos 2025

Similar properties

10/10 Excellent

Matthew

Apr 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great secret spot with a view.

Everything was great except they didn’t have a spa hot tub. they had some construction on at the pool area. The breakfast was so so. The staff was great and the location and views were excellent.

Stayed 4 nights in Apr 2025

10/10 Excellent

Kylie

Mar 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Hotel was beautiful, views stunning, staff very accommodating! The only issue is its not in walking distance to either Karon or Patong. This is only a minor, we hired a scooter. Food is a little pricey but other then that it was a lovely, clean, quiet hotel & would definitely recommend a stay there!

Stayed 5 nights in Mar 2025

10/10 Excellent

Christos

Mar 8, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent location , amazing nature , super quiet and the staff is extremely polite and nice !!!

Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Apr 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay. Enjoyed it.

Stayed 5 nights in Apr 2024

2/10 Terrible

Daniel David

Feb 22, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property description on Expedia is a total lie, 4 min walk to beach is more like a hour plus, if you don't get killed on the very busy 4 lane highway with no sidewalk, also restaurant is across this highway, you better be in good shape to walk to your room, everywhere is on a very steep incline, no staff are the least bit helpful, rooms are very run down, construction all over he place, just avoid this place at all cost.

Stayed 22 nights in Jan 2025

6/10 Okay

Justin

Feb 18, 2025

Stayed 3 nights in Feb 2025

6/10 Okay

Surakrai

Oct 13, 2022

Liked: Cleanliness

The view of the rooms and location of this accommodation is great

Stayed 2 nights in Oct 2022

10/10 Excellent

lin

Apr 21, 2024

Liked: Staff & service

Disliked: Cleanliness

amazing sea view

amazing sea view、quiet 、friendly reception.

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Mar 28, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

love the view and privacy!

Stayed 4 nights in Mar 2024

10/10 Excellent

James

Jul 12, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to go back

Everything was really spot on

Stayed 6 nights in Jul 2023

6/10 Okay

Archana

Apr 22, 2024

Liked: Cleanliness

It’s far from the beach and other restaurants.

Stayed 10 nights in Apr 2024

6/10 Okay

Anthony

Dec 14, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't pay more than 40 pounds

The staff not helpful didn't want to call a taxi down into karon dirty pillows with no covers building work is going on

Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Dec 16, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow! Definitely returning back here in future! View’s overlooking are simply breathtaking and sunsets from infinity pool fantastic and the restaurant views looking to Karon beach at night are dazzling with buzzing lights etc

Stayed 2 nights in Dec 2023

10/10 Excellent

Yan Yu

Jul 9, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Its amazing. I enjoyed a lot during my stay 💕 thanks for the hospitalisation

Stayed 2 nights in Jul 2022

6/10 Okay

Thomas Keith

May 25, 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Great location, poorly run!

Great location, great facilities... However, you often see up to 6 members of staff behind the reception desk, doing what? Try cleaning up the pool area, pick up leaves.. Poorly run, dirty pool area, and seems to be going to ruin. Dreadful wifi...

Stayed 6 nights in May 2024

8/10 Good

sun

Apr 12, 2023

Liked: Cleanliness, staff & service

It was a bit outdated for sure. But ocean view was great and was quite close to the nice beaches. Staffs were very kind. Good value for money.

Stayed 4 nights in Apr 2023

6/10 Okay

Mohammad

Apr 20, 2024

There is a weird animal (crickets type noise) around the property which is very loud

Stayed 1 night in Apr 2024

6/10 Okay

Rouzbeh

Feb 5, 2024

I’d give it 3.5 star so keep your expectations in tact. The gym; forget about it … it’s garbage! Breakfast is ok but too busy. The restaurant has a beautiful view though. The one bedrooms are on the other side of the highway but they have transportation non-stop.

Stayed 3 nights in Feb 2024

6/10 Okay

Olena

Mar 8, 2023

Disliked: Amenities, property conditions & facilities

Property overrall is looking run down. Some repairs and cleanup to be done. Information about beach access was confusing in resort distribution page. There is absolutely no walking access to the beach.

Stayed 7 nights in Feb 2023

6/10 Okay

Kanyarat

Dec 18, 2022

It was ok. The photos were nicer than the real facility. Pool was dirty and has cracked on some parts. Hard to walk up and down the hill but they have guess motor cars to drop off and pick up from the room. However, we waited quite long for them to pick us up when we checked out. Food was just ok. Not many options to choose. The view at the restaurant was amazing.

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveler

Feb 22, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bait and switch nightmare

Secret Cliff Resort is a deceptive bait-and-switch. Booked via Hotels.com, lured by promises of Karon Beach proximity and ocean views. Reality: resort is across a busy four-lane highway, far from the beach, and with no ocean views from the rooms we were assigned. Photos on Hotels.com and their own website showcased amenities belonging to the newly opened Anona Sunset Boutique Hotel, not Secret Cliff. Our "Sunset Villa" was a basic, ant and termite-infested room, with a broken shower and a flooded bathroom. The advertised restaurants, gardens, and panoramic views were completely nonexistent. While there was one pool on the property, it was not the multiple pools or the "Secret Sunset Pool" advertised. Staff were consistently dismissive and unhelpful, refusing to address our concerns or provide manager contact information. Hotels.com provided absolutely zero support, despite our immediate complaints about the severe location discrepancy and the misleading photos. They hid behind a non-refundable policy and refused to hold Secret Cliff Resort accountable for their fraudulent advertising. We were forced to cut our vacation short and leave early due to the unacceptable and unsanitary conditions, as well as the complete deception. This experience was a complete waste of time and money, and exposed the shocking inadequacy of Hotels.com. Avoid Secret Cliff Resort at all costs, and be extremely wary of booking through Hotels.com, as they clearly do not prioritize their customers.

Stayed 4 nights in Jan 2025

2/10 Terrible

Jeetinder

Mar 28, 2023

Disliked: Staff & service

Really stunning property, a bit in the middle of nowhere. Service was absymal. Complaints were laughed at and some of the staff v rude, ie waking you up in.tge morning with loud talking and bangining when cleanimg rooms of those who hsve checked out. Complain and you just get told "ok, ok". Had to wait best part of an hour plus 4 calls to reception just for toilet roll!

Stayed 6 nights in Mar 2023

6/10 Okay

Mario

Dec 8, 2022

Liked: Amenities

Disliked: Cleanliness, staff & service

It has a view that is breathtaking, the resort as well is very beautiful. The reception staff is very polite, but apart of this they need to change a lot of things to be the best. The cleanliness of the room and the pool is very poor, maybe is better to hire more people cause there was only one housekeeper going up and down through all the resort. The breakfast service as well needs to be changed, no European choices at all. Most of the things were noodles and in a morning we also found bolognese pasta that was there. If maybe they focus more on those things can succeed.

2/10 Terrible

Elisha

Jan 1, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The location in Expedia is WRONG! It is 45 minutes walk to the beach (down a busy highway with no sidewalk) not 4 minutes away like the Expedia website claims. I called Expedia and they said it is "correct" even though it shows the wrong location in the map and lists that it is close to dining options which it is not. Other than the location being 45 minutes away from the promised location... It was a terrible experience. The beds are uncomfortable, the breakfast was stale with flies, the lunch and dinner are expensive and underwhelming, there is only one shuttle to the beach per day one way... So we ended up spending over $200 in taxies and food. The clothes washing services are 3x more expensive than in town and then it smells moldy so that we couldn't wear the "clean"clothes. (The washed bath and beach towels also smell moldy every day as well). If the resort felt like a 2 star resort... There was no counter space in the bathroom and they wouldn't bring us extra toilet paper until we completely ran out. The AC smells bad and takes a very long time to get going to be cold. Really needs renovation. The location is on a cliff... So walking is not an option... If you are unlucky enough to be across the street as we were... You have to call the front desk to send you a shuttle even just for breakfast which was horrible. I asked for my money back on day 1 and was denied because they say it's the right location even though they admitted that it shows up wrong on the web.

Stayed 6 nights in Dec 2023

2/10 Terrible

Preetam Mohan

Nov 5, 2022

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

To summarise - Horrible staff. Have never encountered such rude staff in my entire life. We went to checkin early at 10:30 AM (had a city tour scheduled so had to keep our luggage) but got an outright no. They allowed us to keep the luggage in the office space. So that was ok. The property is really beautiful, so my wife requested the staff to click our pics. The way they responded was like we did a crime asking. Her response was no, I am busy and so is the rest of my staff. We just chose forget it and not spoil our mood because of it and went away to our city tour. In the evening, we returned to expect some better behaviour from the front desk staff but what we encountered was one of the worst behaviour I had seen ever. The front desk staff name was 'Kik' and her conduct towards us was absolutely atrocious. She was sarcastic right from the beginning. We asked for our luggage but refused to help. I am not sure how she was employed, but she was just the opposite of the term 'Hospitality'. She ignored whenever we asked her something. In short, the staff behaviour spoiled our entire day. It made us keep wondering as to why did we deserve such atrocity! On the other hand, the property is just beautiful. The view of the sea was magnificent. The in house restaurant staff were very well mannered. She played us lovely romantic music and food delivered was delicious. But all this was overshadowed by the behaviour of the front desk that has forced me to give a 1 star rating.

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