9.4/10 Exceptional! (1,176 reviews)
Overall, I left disappointed with my stay. Considering the resort’s reputation and premium price, I expected much higher standards of cleanliness, maintenance, and consistency.
We were initially assigned a first-floor room with multiple issues: a strong urine-like odor near the entrance, a foul-smelling shower drain, poor drainage that caused water to spread across the bathroom floor unless the water pressure was kept low, a stained face towel, and an entrance door that did not close properly until repaired after I reported it.
The room also appeared more worn and had noticeably fewer bathroom amenities than the third-floor room we were moved to after requesting a change. The new room included items such as a dental kit, shaving kit, bath sponge, slippers, and wearable towels, raising concerns about the inconsistency between rooms.
Both rooms had visible stains on the upholstered bed bases. After I reported them, staff cleaned the stains in the third-floor room, and they came off easily. This showed the problem was preventable and reflected inadequate inspection rather than permanent damage.
I appreciate that the staff were courteous, responded promptly to my concerns, and offered us a complimentary dinner at one of the à la carte restaurants, which was a thoughtful gesture. However, guests should not have to identify basic housekeeping and maintenance issues at the beginning of their vacation. Better quality control is needed to deliver a consistent five-star experience.
Reviewed on Aug 5, 2026
