Kelston Vacations from $1,052

After reading the negative reviews were were scared. But we were wonderfully surprised. They replied to our email asking for a room with life access. We arrived after 9 PM. Figo was at the reception. What a friendly, charming, professional receptionist! Our room was 233. A spotless room with a spotless, spacious bathroom. The room was small but we knew that plus we travel with very small luggage. The only reason I am giving 4 star instead of 5 is the absence of wifi after 10PM every single day. We stayed 3 nights. The problem is the owner/management. Because of their excellent location and relatively low price they know they can get away with almost anything. The receptionist Omar should be rained to be like Figo and the management should listen to the customers. Do NOT toast the bread beforehand, make internet accessible even when a lot of people sign on. Not very difficult things to do but they need to listen to the customers.

I didn’t have a great stay I ticked the good star. The thing about the Berkeley is it should be re-named as it bares no resemblance to the original Berkeley Hotel we first stayed in 30 years ago .It has gone through some great changes over the years the Blue bar and Collins room designed by David Collins and didn’t Sir Richard Roger’s design the entrance . Now you have the Collins room area that has nothing to do with the hotel and a strange mash up between the new Emory hotel owned by the May

Okay stay... We chose to stay here due to the opening offer discount, which we were happy with the hotel for what we paid, but would have been disappointed if we had paid more! One issue was the room bed size - we paid more for a king size bed, however, according to their very own receptionist, on the hotels booking system there is no differentiation between a double and a king. Therefore, they charge you more for a king when there's no difference to a double. The bed was 2 single divans pushed together (with one mattress though), so is a king size... So, just book the double to get a king size bed! The receptionist was very rude when we asked to check the room and spoke to myself and my partner in an aggravated manner. Had I been a lone female, I would have felt uncomfortable. Not professional for what is meant to be a 4-star hotel. We were also given a connecting room without being asked if we were okay with that - which we weren't really, it is London! In the rooms, none of the bathroom sinks have a plughole. Therefore, you cannot fill up a sink to wash your face/have a shave. This is likely because they have installed sinks with no overflow hole, therefore you could flood the room if you left the tap on. Our sink also had no hot water. When we reported it at the end of our stay (as we just put up with it), there was no apology. The room was very clean and the location is really nice for a change in London.

I can not say enough good things about this hotel. From the attentiveness of the staff to the location, everything is always amazing. The Cadogan will always be our home away from home in London!