“The bathroom had a lot of mould on the ground as the curtain did not stop water from spilling out of the shower area. The bathroom fan did not work, and the window in the bathroom strangely opened into the hallway.
Staff were nice and helpful, and the air conditioning was nice, however the bed was very hard.”
“The place was perfect for a brief stay before our flight, as it is conveniently located near the airport and offers a free shuttle. The driver was very helpful and made our arrival in Kigali smooth and easy.”
“Very conveniently located next to convention center. Quiet and clean with spacious rooms for standard rooms. I only did not like that the AC unit was opposite king size bed because cold air blew on face or head all night.
Nice roof top restaurant. Breakfast buffet with reasonable food selections.”
“Uniquely close in walking distance to convention center and Kigali heights shopping center.
Clean and spacious rooms. Professional friendly stuff. Fun restaurant offing delicious local and international food options. Breakfast buffet provides many options.”
“The hotel is nice and located close to the airport. The staff and the food are great. My only challenge was in the room with the Air Condition was not working. They had to fix it almost every day and I’ll wake up in the middle of the night sweating like crazy. They never switched my room and they never fix the air condition completely. Otherwise, the stay was fine.”
“Amazing place with excellent customer service. The staff were always polite, responsive, and quick to help with anything I needed. They fixed the phone in my room, helped unlock my safe after I forgot the password 😅, and were consistently helpful throughout my stay.
The hotel is very clean, and I especially loved the unique setup of the pool and poolside area—it has a really nice atmosphere.
I would definitely recommend Kim Hotel and would happily stay here again.”