Kilnsey Vacations from $1,151

When we first arrived, there was a large pile of household waste dumped outside the front door and a very strong smell of damp throughout the property. We reported this to the managing agent who came round that evening with some 'industrial-strength' air freshener - this improved things but only slightly and the smell returned. First impressions were of a property that has recently been upgraded and decorated however on closer inspection, the finish is very poor and appeared more 'style over substance'. Both smoke alarms on the ground floor had been disconnected, there were damp marks on almost every ceiling, the window sill in the top floor bathroom was loose, the top bathroom had sealant coming away from the skirting board, both toilet brushes were dirty, there was decorators' rubbish left in the kitchen, all dishes and utensils had water marks on them and needed to be cleaned before use, carpets and bedding had a layer of dust over them and the whole place didn't feel particularly welcoming or clean. We had booked to stay for 3 nights to attend a business conference but left after 2 nights because we felt so uncomfortable in the property. The location is OK but not close to any public transport so had to rely on taxis to get to the city centre. Not a great experience and we would not recommend to others.

arrived at the aparment to find out its a house. i rang the number to be told o have to send my od andd bank details over whats app then i would get aent a code to get i to the property even tho on the websote it says cash deposit on arrival i disnt feel safe sending thos informafion over whatsapp and was told no on woild be coming out to meet me i then was refused a by the owner i had to book a hotel in town at a extra coat ao i am out of pocket do bot book with this man!

Fantastic apartment super clean and really plush. Would definitely book again one of the best we've stayed in. Beds were so comfy with quality pillows and duvet. As we couldn't check in till after reception had closed we called the customer service number which is open till 4am. The apartment is called Charles Hope but accessed through new York apartments over the phone we were guided in and let in electronically through each door. It should be made a little clearer on the booking instructions but do not let this put you off.

Good value stay for a night - staff friendly. Rooms ok. Spa decent and restaurant pretty good.