Kingussie Chalets

"Booked 2 adults 3 children. To which we were given 2 separate rooms nowhere near each other. Asked for them to be near. They offered room next door but didn’t point out smaller bed and the most uncomfortable thing I’ve gone on. I’m slim and lying on there must have been an inch between me n bed base. Anyone slightly larger wd have been on it. Paid for 2 big beds. And not what given. Pretty disappointing"

"Plenty of good off-street parking. Everything seemed in a good state of repair and it looks like a lot of work has been done to a good standard too. Comfortable and clean room for a young family. Standard buffet fare for breakfast (only small criticism is that the juices are not pleasant to drink). Friendly staff and we had a great evening meal at the Bridge restaurant (affiliated or partnered with the Westlands). We’d absolutely stay again. "

"Good stay, reasonably priced for half board, and decent value for money overall. Room very small with limited window despite upgrading to one with a window, although clean and functional. Breakfast and evening meal were buffet style and had a reasonable choice. Good selection of fish dishes for evening meal but no fish options for breakfast. Breakfast was also lacking any nuts or seeds or fresh fruit to go with yogurt and tinned fruit. Although good selection of traditional Scottish cooked breakfast. Easy parking and swimming pool good. Lots of things for kids to do."

"Breakfast was fine but as you would expect when they prepare the food earlier, it's very difficult to keep the food warm unfortunately."

"The rooms were very quiet and clean Staff were very polite friendly and professional Breakfast could be improved Parking good "

"The food and staff were all excellent but the room itself was very cramped "

"Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed."

"Fabulous stay at Lochardil House Hotel , beautiful architecture and lovely rooms . Reminded me of my recent stay at Cliveden House . Staff were great , breakfast amazing , they just don’t make hotels & service like this anymore . "

"Clean and convenient staff lovely "