Ellie, the receptionist, was AMAZING. We arrived at the hotel exhausted and frustrated due to getting lost and other reasons not involving the hotel. I was not very nice when we arrived and irritated about not finding the parking lot. Lovey, kind, and helpful Ellie took care of us. She went above and beyond to comfort us and make us comfortable. She even exited the hotel and personally took me to the parking lot!!! God bless you Ellie for a wonderful stay.
Ellie, the receptionist, was AMAZING. We arrived at the hotel exhausted and frustrated due to getting lost and other reasons not involving the hotel. I was not very nice when we arrived and irritated about not finding the parking lot. Lovey, kind, and helpful Ellie took care of us. She went above and beyond to comfort us and make us comfortable. She even exited the hotel and personally took me to the parking lot!!! God bless you Ellie for a wonderful stay.
We had one night here in preparation for an early flight.
It took us 12 minutes to walk from the hotel to the airport check in - though everyone kept overtaking us and I suspect most people took about 5 minutes.
The staff at reception who booked is in and out were lovely and helpful. The girl who booked us in was very kind helping me with some issues with apps on my phone.
The room was very clean and with all facilities that we required. Very comfortable bed.
Fun quirky decorative features...
We had one night here in preparation for an early flight.
It took us 12 minutes to walk from the hotel to the airport check in - though everyone kept overtaking us and I suspect most people took about 5 minutes.
The staff at reception who booked is in and out were lovely and helpful. The girl who booked us in was very kind helping me with some issues with apps on my phone.
The room was very clean and with all facilities that we required. Very comfortable bed.
Fun quirky decorative features...
When we arrived near the end of time the kitchen was open, they arranged for our bags to be brought to our room and brought us directly to a table in the bar so we got to order in time. The concierge ordered a taxi for our early morning departure the next day and was very helpful. Everyone we met was nice. The room was clean and had a nice shower. Wish we stayed here longer.
When we arrived near the end of time the kitchen was open, they arranged for our bags to be brought to our room and brought us directly to a table in the bar so we got to order in time. The concierge ordered a taxi for our early morning departure the next day and was very helpful. Everyone we met was nice. The room was clean and had a nice shower. Wish we stayed here longer.
Check in was smooth. No lift but successful in lugging 30+kg. suitcase up & down 3 flights of stairs. Room was impeccably clean. Room safe was difficult to access due to its position on floor of closet and tendency to entrap tiny objects in door which forced me to call for help. Batteries were dead in safe but replaced after 1 day's wait. Shower and tub excellent. Wonderful array of amenities. Hotel has stopped supplying slippers. Miss them. Housekeeping excellent Breakfast is exceptionally...
Check in was smooth. No lift but successful in lugging 30+kg. suitcase up & down 3 flights of stairs. Room was impeccably clean. Room safe was difficult to access due to its position on floor of closet and tendency to entrap tiny objects in door which forced me to call for help. Batteries were dead in safe but replaced after 1 day's wait. Shower and tub excellent. Wonderful array of amenities. Hotel has stopped supplying slippers. Miss them. Housekeeping excellent Breakfast is exceptionally...
Thomas
Reviewed January 13, 2016Reviewed January 13, 2016
Everything was great! Room was clean and comfortable. Bus station from airport and to city center just in front of hotel! Great morning buffet and dinner was good!
Everything was great! Room was clean and comfortable. Bus station from airport and to city center just in front of hotel! Great morning buffet and dinner was good!
Tania
Reviewed October 30, 2026Reviewed October 30, 2026
Stayed for only one night due to a very early flight the next morning. My kids loved the bunk beds, and the room was very spacious. The bus stop is very close to the hotel and kids enjoyed the double decker bus experience to downtown Edinburgh. Plenty of free parking available at the hotel. Staff was friendly. Would recommend!
Stayed for only one night due to a very early flight the next morning. My kids loved the bunk beds, and the room was very spacious. The bus stop is very close to the hotel and kids enjoyed the double decker bus experience to downtown Edinburgh. Plenty of free parking available at the hotel. Staff was friendly. Would recommend!
The staff were very accommodating, the front desk employees were exceptional. The experience from check in to check out, the location and food were all great. The only issue we had was getting back to the hotel on the days we were in the city. Uber doesn't go to that area as yet. But would definitely stay there again. City Hotel is part of the reason our first time in Scotland was so enjoyable.
The staff were very accommodating, the front desk employees were exceptional. The experience from check in to check out, the location and food were all great. The only issue we had was getting back to the hotel on the days we were in the city. Uber doesn't go to that area as yet. But would definitely stay there again. City Hotel is part of the reason our first time in Scotland was so enjoyable.
Stacy
Reviewed October 19, 2023Reviewed October 19, 2023