“The tropical atmosphere at the resort. It was very relaxing and enjoyable to walk around the property. Enjoyed having breakfast overlooking the pool from their outdoor seating area. The staff was extremely pleasant, professional and helpful. They made you feel welcomed.”
“Beautiful condo where the whole family could enjoy time together! Staff is amazing, spotless and clean accommodations and area. Could use more unit specific parking but we made due just fine.
The staff made sure I had birthday surprises awaiting my stay! We also loved the water parks- perfect part of the package. Will stay here again! ”
“The cleanliness is incredible, the treatment, the breakfast, everything is one of the best hotels I've been to, the tranquility and everything is special”
“Rooms were very clean nice and quiet. I love that. The pool is open 24 hours a day and easy walk to the old town strip. It’s our third time come in here”
“We had really bad experience during last night.when we really exhausted after walk all day at the park and back to the room around 8:00 pm, we couldn't enter the room because the card doesn’t work, and we have to go downstairs with all my bag looking for help. Luckily I found a nice staff who found a specialist opened the door for us and tell me there’ll be someone send a new card to me. So we wait at room thought we will get the card a couple of minutes then we could go to the pool to get some……
"The environment was fine, although it was quite far from Animal Kingdom, but the hotel service was poor. We checked in on Friday night and thought it was okay, so we planned to stay for another night. I tried to book an additional night through Expedia, thinking I was reserving for Saturday check-in and Sunday check-out. However, due to my mistake, I ended up booking Sunday check-in and Monday check-out. Our return flight was already scheduled for Sunday, so I immediately spoke with the manager downstairs. They told me to contact the third party (Expedia). I quickly reached out to Expedia, and they informed me that I could pay the difference (the $160 fee for Sunday night would be treated as a penalty) and change my reservation to Saturday check-in (with a new charge of $230). However, everyone kept shifting responsibility and insisted on charging the penalty fee (the entire cost of Sunday night as a penalty). I simply wanted to move the date one day earlier, not cancel the reservation, and I was willing to pay the price difference since Saturday was more expensive than Sunday, but they refused. The entire experience was very disappointing, and I am also dissatisfied with Expedia’s service. I would advise others to be extra cautious when booking to avoid a negative travel experience.We did not check in for that night, but the charge was still applied as usual."
