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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Overview of Quality Inn Merchants Drive

Photo gallery

Featured Image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
In-room safe, individually furnished, desk, blackout drapes

Quality Inn Merchants Drive

2.5 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet friendly
  • Air conditioning
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 140°F

Explore the area

    Popular LocationKnoxville Expo Center3 min drive
    Popular LocationMax Air Trampoline Park6 min drive
    Popular LocationCrown College8 min drive
    AirportKnoxville, TN (TYS-McGhee Tyson)23 min drive

Choose dates to view prices

Standard Room, 1 King Bed, Non Smoking

4.1/5 guest room rating
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible, Non Smoking

No guest room rating
  • 260 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Double Room, 2 Double Beds, Non Smoking

No guest room rating
  • 270 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

About this area

Knoxville

Located in Knoxville, Quality Inn Merchants Drive is in the city center. West Town Mall is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit World's Fair Park and Knoxville Zoo. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Knoxville Civic Auditorium and Coliseum.
Popular Location

What's nearby

  • Knoxville Expo Center - 3 min drive
  • Max Air Trampoline Park - 6 min drive
  • Market Square - 7 min drive
  • Crown College - 8 min drive
  • Historic Southern Railway Station - 11 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 23 min drive

Restaurants

  • Puléo's Grille — 3 min walk
  • Monterrey Mexican Restaurant — 4 min walk
  • IHOP — 12 min walk
  • Austin's Steak — 18 min walk
  • Archer's BBQ — 3 min drive

About this property

Quality Inn Merchants Drive

Hotel in Knoxville with free breakfast and bar/lounge
This hotel features a bar/lounge, a coffee shop/café, and coffee/tea in a common area. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a seasonal outdoor pool, a business center, and laundry facilities are onsite. All 128 individually furnished rooms feature free WiFi and room service. Guests can enjoy deep soaking tubs, and other standard amenities include refrigerators, microwaves, and LCD TVs.
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Safety measures

Masks are required at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM–9:00 AM
  • 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Seasonal outdoor pool

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Lockers available

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Fan
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
2 per room (up to 50 lbs)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available for USD 10 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to October
Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Frequently asked questions

Can I cancel my reservation for free at Quality Inn Merchants Drive and receive a full refund?
Yes, Quality Inn Merchants Drive offers free cancellation on select room rates, because flexibility matters! Please refer to Quality Inn Merchants Drive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Quality Inn Merchants Drive?
As of Apr 20, 2021, prices found for a 1-night stay for 2 adults at Quality Inn Merchants Drive on Apr 21, 2021 start from $70, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Quality Inn Merchants Drive have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 8 AM–10 PM.
Is Quality Inn Merchants Drive pet-friendly?
Yes, Quality Inn Merchants Drive allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 20 per pet, per night.
How much is parking at Quality Inn Merchants Drive?
This hotel doesn't offer parking.
What time is check-in at Quality Inn Merchants Drive?
Check-in begins at 3 PM.
What time is check-out at Quality Inn Merchants Drive?
Check-out is at 11 AM.
Where is Quality Inn Merchants Drive located?
Located in the heart of Knoxville, this hotel is 1.2 mi (2 km) from Knoxville Expo Center and within 6 mi (10 km) of Knoxville Convention Center and University of Tennessee. World's Fair Park and Market Square are also within 6 mi (10 km).

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 135 out of 541 reviews
5 - Excellent 25%
Rating 4 - Good. 229 out of 541 reviews
4 - Good 42%
Rating 3 - Okay. 92 out of 541 reviews
3 - Okay 17%
Rating 2 - Poor. 53 out of 541 reviews
2 - Poor 10%
Rating 1 - Terrible. 32 out of 541 reviews
1 - Terrible 6%

3.8/5

Cleanliness

4.1/5

Staff & service

3.1/5

Amenities

3.6/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Staff & service
It was available late at night and on short notice. Older facility but maintained decently.
Stayed 1 night in Mar 2021

5/5 Excellent

Stayed 1 night in Mar 2021

2/5 Poor

Traveled with family and small children
Disliked: Cleanliness
I would never stay here again, rooms were super tiny which it is what it is but there was blood on the sheets, the bathroom sink hasn’t been washed in god knows how long there was still mens hairs in it. And there was a stinch I couldn’t quite put my finger on. I feel like this should of been a lot cheaper of price then what it was. The beds were comfortable and rooms seemed pretty solid so no noise from anywhere. Just wish it had the quality it says in the name.
Stayed 1 night in Mar 2021

2/5 Poor

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
This was an okay quick overnight stop. The evening staff was friendly with a great recommendation for a restaurant. It has potential to be a nice budget hotel. For an quick overnight stop of this quality, it was expensive. The shower had dark mildew. The bedding was gross. I found old bloodstains, burn holes, yellow stains and worn edges/holes on the comforter. Both the fitted sheet and the top sheet had burn holes. We stripped all the top bedding amd just slept on the fitted sheet. A corner popped off during the night and the matress cover was awful too. It was frayed...not just a little, but just threads for a large part of the top of the bed. It was also stained and had burn holes. It's really a shame, because with a little more care and nice bedding we would have been very pleased. The matress and pillows were very comfy! I took pictures and brought them to the front desk in the morning. She said that they have been slammed and had to fall back on backup bedding, but that it was all clean. That was it. I can understand a backup that was a little worn around the edges, but not stained and burned. It should have all been burned a long time ago, not saved for emergencies. Had it been washed? I'm sure it had, but the fact that it was deemed at all acceptable for use at any time is concerning. That's on a good day. With Covid as a factor, I don't at all feel confident that the room was clean enough. I have stayed in hostels in the Mongolia for $10 a night that were cleaner.
Stayed 1 night in Mar 2021

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in need of some serious maintenance. Fixtures in the room are rusted and dirty, and the sheets had spots on them. Worst of all we’re the obvious recent
Stayed 2 nights in Mar 2021

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