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Mainstay Suites

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Balcony
Balcony
Hypo-allergenic bedding, pillowtop beds, individually decorated
Hypo-allergenic bedding, pillowtop beds, individually decorated

Overview of Mainstay Suites

Mainstay Suites

2.5 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Social distancing
  • Sheets and towels washed at 140°F
144 Merchants Dr, Knoxville, TN, 37912

Explore the area

  • Popular LocationKnoxville Expo Center18 min walk
  • Popular LocationMax Air Trampoline Park5 min drive
  • Popular LocationCrown College8 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)23 min drive

Choose dates to view prices

About this area

Knoxville

Located in Knoxville, Mainstay Suites is in the city center. Tennessee Theatre and Knoxville Children's Theatre are cultural highlights, and some of the area's attractions include Knoxville Zoo and Bounce USA. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Knoxville Civic Auditorium and Coliseum. Guests love the hotel's quiet location.
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Map

What's nearby

  • Knoxville Expo Center - 18 min walk
  • Max Air Trampoline Park - 5 min drive
  • Market Square - 6 min drive
  • Historic Southern Railway Station - 6 min drive
  • Crown College - 8 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 23 min drive

Restaurants

  • Puléo's Grille — 2 min walk
  • El Chico — 4 min walk
  • Cracker Barrel Old Country Store — 4 min walk
  • IHOP — 6 min walk
  • Austin's Steak — 13 min walk

About this property

Mainstay Suites

Hotel with free breakfast, near Knoxville Expo Center
This hotel features a fitness center, a snack bar/deli, and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/café, coffee/tea in a common area, and a business center. All 86 shared rooms provide free WiFi, free wired Internet, and pillowtop beds. Guests will find kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. Limited housekeeping is available.
Mainstay Suites offers 86 shared accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

This Knoxville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on a limited basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6 AM–9 AM
  • 1 coffee shop/café
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Full-sized refrigerator
  • Grocery/convenience store
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Snack bar/deli
  • Washer/dryer

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (limited)
  • Laundry facilities
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference space (909 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Shared accommodations
  • Washer and dryer

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per pet, per night
2 per room (up to 25 lbs)
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per day
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Mainstay Suites Hotel Knoxville
Mainstay Suites Knoxville
Mainstay Suites Aparthotel Knoxville
Mainstay Suites Aparthotel
Mainstay Suites
Mainstay Suites Hotel
Mainstay Suites Knoxville
Mainstay Suites Hotel Knoxville

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 137 out of 396 reviews
5 - Excellent 35%
Rating 4 - Good. 137 out of 396 reviews
4 - Good 35%
Rating 3 - Okay. 62 out of 396 reviews
3 - Okay 16%
Rating 2 - Poor. 45 out of 396 reviews
2 - Poor 11%
Rating 1 - Terrible. 15 out of 396 reviews
1 - Terrible 4%

3.9/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.8/5

Property conditions & facilities
Write a review

4/5 Good

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had pet friendly options and a variety of room choices.
Stayed 4 nights in Nov 2021

2/5 Poor

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The toilet in my room was stopped up. I requested a plunger and was told they would take care of it while I was out. I returned and it was still backed up. No one could find the plunger… I checked out early the next morning. Will not visit here again.
Stayed 1 night in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the helpful service and speedy check in. The room was perfect for what we needed, and the area had several close restaurants and even a near by starbucks. Just 5 minutes or so from University campus it was remotely close and convienent. We recommend it and would definitely stay again upon our next visit!
Stayed 1 night in Nov 2021

3/5 Okay

Traveled with group, Traveled with pets
Disliked: Amenities
Least favorite hotel i have ever stayed at over all
Stayed 4 nights in Nov 2021

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly, there was nothing to “like” about this property. Face tat guys sleeping in cars in parking lot. Meth heads walking around. Hotel is old and outdated. Elevator very dirty and smelly. Hallways are smelly. Room last updated in the 90s. Hot water took 5 minutes to get hot and faucet squealing. Bed very uncomfortable
Stayed 2 nights in Nov 2021