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Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

Photo gallery for Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

Exterior
Outdoor pool
Outdoor pool
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Overview of Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

3.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Restaurant
Map
5634 Merchants Center Blvd., Knoxville, TN, 37912

Explore the area

  • Popular LocationKnoxville Expo Center17 min walk
  • Popular LocationMax Air Trampoline Park6 min drive
  • Popular LocationCrown College9 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)23 min drive

Room options

About this area

Knoxville

Located in Knoxville, Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel is in the business district and near theme parks. Knoxville Riverboat Company and Three Ridges Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Bounce USA and Max Air Trampoline Park. Looking to enjoy an event or a game while in town? See what's happening at Neyland Stadium or Knoxville Municipal Stadium.

What's nearby

  • Knoxville Expo Center - 17 min walk
  • Max Air Trampoline Park - 6 min drive
  • Historic Southern Railway Station - 7 min drive
  • Crown College - 9 min drive
  • Market Square - 11 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 23 min drive

Restaurants

  • IHOP - 5 min walk
  • Starbucks - 10 min walk
  • Monterrey Mexican Restaurant - 11 min walk
  • Austin's Steak And Homestyle Buffet - 12 min walk
  • El Chico - 13 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel

3-star hotel in the business district
Consider a stay at Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel and take advantage of a grocery/convenience store, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Bull and Barrel, the onsite restaurant. Free in-room WiFi is available to all guests, along with a gym and a business center.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self parking
  • Full breakfast (surcharge), a banquet hall, and wedding services
  • Luggage storage, smoke-free premises, and a 24-hour front desk
  • Guest reviews speak well of the breakfast, helpful staff, and overall condition
Room features
All 122 rooms have comforts such as premium bedding and air conditioning, in addition to perks like free WiFi. Guest reviews speak well of the clean, comfortable rooms at the property.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global), COVID-19 Guidelines (CDC), and SafeStay (AHLA - USA)

Social distancing

Cashless transactions are available for all charges at the property
Contactless room service is available

Safety measures

Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM–10:00 AM for a fee: USD 9.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 1,080 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: USD 9.95 per person (approximately)
  • Pet fee: USD 50 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 21 to September 10
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel Hotel
Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel Knoxville

Frequently asked questions

Does Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel?

As of Jan 29, 2023, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel on Feb 1, 2023 start from $102.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 50 per pet, per night.

How much is parking at Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel?

Check-in is from 3:00 PM - 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel?

Check-out is at noon.

Where is Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel located?

Situated in the entertainment district, this hotel is 0.9 mi (1.5 km) from Knoxville Expo Center and within 6 mi (10 km) of Knoxville Children's Theatre and Bounce USA. Max Air Trampoline Park and Knoxville College are also within 6 mi (10 km).

Can I cancel my reservation for free at Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel and receive a full refund?

Yes, Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Knoxville N - Merchant Drive, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1021 reviews" "
" "10 - Excellent 63%
Rating 8 - Good. 273 out of 1021 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 61 out of 1021 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 26 out of 1021 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 16 out of 1021 reviews" "
" "2 - Terrible 2%

9.3/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

8/10 Good

basudev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area and room was good

8/10 Good

Carla

Liked: Staff & service, amenities, property conditions & facilities
Booked for 1 night. Check in was short and quick. The room was clean except for the bathroom. Mold in the shower. Yikes!! Overall a nice stay. The staff were friendly.

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness, staff & service
The front desk staff was excellent!! The rooms are very small. Did not like the sink in room. The heat was difficult to regulate. It was either too hot or too cold. Room on the main floor was very noisy.

8/10 Good

Elizabeth, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service
I liked the property and location. They seemed really short-staffed. The beds were really high off the ground. I almost needed a step stool to get into the bed.
Stayed 1 night in Dec 2022

8/10 Good

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had trouble keeping the heat turned on in the room but very accommodating staff

6/10 Okay

John, Lascassas

Traveled with family
Liked: Cleanliness, staff & service
Room was very clean, everything was very new, and the bed was very comfortable (although it was set up very high and some people may have difficulty getting into it if they aren't very tall). There were several things I didn't like though: 1. The toilet was an ulta-water saving toilet that didn't flush properly. It used so little water that it was basically nonfunctional. 2. The sink was moved outside of the bathroom, but the space was incredibly small. There was almost no counterspace to set your things. 3. The design of the elevator area was ridiculous. You exit the elevator in a very narrow hallway. It's not very long, but the hallway becomes very congested very quickly. If you are coming off the elevator with luggage while others are standing in the hallway space to catch the elevator, it creates a log jam. 4. They have a breakfast area in the lobby, but it's not included with the room (cost was $11 per person). We didn't go for it so we can't say if it was worth the $11. We would not stay here again because of these issues.

8/10 Good

John, Cincinnati

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly the convenience was awesome, i did get panhandled for cash in the parking lot by a guy driving in a truck at night. But that says more about America than this hotel.
Stayed 1 night in Nov 2022

8/10 Good

Wilfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel to stay in Knoxville
Stayed 1 night in Nov 2022

8/10 Good

William

Stayed 2 nights in Oct 2022

8/10 Good

Stephan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022